Customer Success Manager

• Excellent communication skills in German and English (C2 level).

• A strong customer focus with a solution-oriented mindset.

• Confident handling of data and Customer Success tools (e.g., Salesforce).

• Analytical thinking and a good sense for customer behavior.

• Enjoyment in collaborating with different teams.

• Experience in a SaaS environment (B2B preferred). 

What you can expect at BRAME:

• Ownership & Impact: Take responsibility for your work, make important decisions, and experience how your contribution moves both you and BRAME forward.

• Collaborative Culture: Thrive in a supportive, diverse, and creative environment that values individuality and open communication.

• Driven Together: You're not alone with your drive—our team brings entrepreneurial spirit and curiosity together.

• Health & Fitness: Stay fit and full of energy with a free gym membership.

• Fuel Your Mind: Benefit from a dedicated learning budget for your personal and professional development.

BRAME is a fast-growing SaaS scale-up in the MarTech space and is building the leading SaaS solution for gamification marketing in Europe.

• Our customers? Brands that everyone knows.

• Our mission? Making marketing tangible and interactive.

BRAME is growing and our Customer Success Team needs reinforcements! 

Together with JC (your manager) and your team Cristina, Lauren and Johannes, you are the driving force behind our customers' success.
You show leading brands like bonprix, sephora, Tchibo & Electrolux/AEG how they can delight their target audiences with gamification and develop campaigns and use cases that deliver measurable impact.

• You accompany new customers from their first login, guide them through the platform, and ensure they generate real value from day one.

• You know your customers better than they know themselves. As a strategic point of contact, you understand their goals, recognize their challenges, and lead them to success in a targeted way.

• You keep an eye on how your customers use the platform, identify opportunities, and show them how to unlock the full potential of BRAME.

• You act as the link between customers and internal teams (especially Product and Support) and ensure that feedback, requests, and issues are handled efficiently.

• You identify upsell and cross-sell opportunities and work closely with the Sales team to grow customers over the long term.

• You actively manage renewals and ensure high customer satisfaction and loyalty through clear communication and reliable support.

• Customer retention rate. 

• Expansion revenue (upsells/cross-sells). 

• MEDDIC training 

• Work location: Remote in Barcelona, Spain. 

• you don't feel comfortable in a dynamic SaaS environment.

• you prefer to avoid responsibility instead of taking it on.

• you see customer relationships merely as support rather than as a strategic partnership.