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Customer Success Manager

Hybrid in Barcelona·Full-time·Added 3 days ago

Zynap

4 open roles

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Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Zynap doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Be near Barcelona for hybrid days
No relocation package mentioned.
Have 3+ years of experience
Mid-level role.

Pay & benefits

What you'll get

What do we offer

A front-row seat in one of Europe’s most exciting cybersecurity startups.
Hybrid work setup in our Barcelona Office.
Competitive salary and benefits package (health insurance & therapy coverage).
Flexible Retribution Program (meals, transport, childcare, and other tax-efficient benefits).
A smart, humble, and driven team that genuinely enjoys working together.

Requirements

What we're looking for

3+ years in Customer Success, Account Management, or a similar role at a SaaS company
Experience managing onboarding, adoption, renewals, and expansion across multiple customers
Ability to own the customer relationship and drive value realization, risk management, and long-term success
Strong collaborator, able to work closely with Sales, Technical Services, Support, and Product
Customer-centric, proactive, and process-oriented
Excellent communication skills, with professional fluency in English and Spanish (additional European languages a plus)
Familiarity with Salesforce or other CRM tools

Nice to have

Experience with technical products
Cybersecurity experience or domain knowledge (SOC, MSSP, threat detection, EASM)
Consulting or project management experience, with a track record of delivering measurable customer outcomes
Experience with Customer Success platforms (e.g. ChurnZero, Gainsight, Vitally) and BI or analytics tools (e.g. Looker)

The role

At Zynap, we're looking for a Customer Success Manager to own the customer relationship end to end, making sure customers consistently realize value from our platform as we scale.
You'll be the face and voice of Zynap for your customers, building trusted, long-term relationships with both business and technical stakeholders, while representing customer needs internally across Sales, Product, and Engineering.
To succeed, you should be a proactive, customer-first CSM who's comfortable in a fast-moving environment, with strong communication skills and the ability to turn customer goals into clear success plans and tangible outcomes.
Location: Barcelona (city center) · Hybrid. Reports to: Head of Customer Success.

What you'll do

Own the customer lifecycle, from onboarding and first value through adoption, renewal, and expansion
Drive product adoption and ongoing engagement, ensuring customers realize sustained, measurable value from the platform
Lead customer enablement: onboarding coordination, hands-on training, and QBRs that demonstrate progress and impact
Proactively identify risks and blockers, and drive timely cross-functional resolution
Act as the Voice of the Customer, advocating for customer needs and influencing product improvements and roadmap priorities
Partner with Customer SEs, Support, Product, and Engineering to deliver a seamless end-to-end experience and represent customer feedback internally
Monitor, analyze, and act on key customer success metrics

About Zynap

Zynap is a cybersecurity company specializing in identity and access management (IAM) solutions. The company provides a platform that helps organizations manage digital identities, secure access to applications, and automate identity governance. Zynap serves a global client base across various industries, with a focus on large enterprises and public sector organizations.

Zynap has its Spanish headquarters in Madrid, where it operates as a key hub for its Southern European operations. The company is actively expanding its team in Spain, hiring for roles such as Sales Engineering, Full-Stack Engineering, and Strategic Operations. This presents opportunities for international professionals looking to join a fast-growing, well-funded cybersecurity scale-up in a vibrant European capital.

Industry: Cybersecurity
Founded: 2018
Employees: 100–500
Headquarters: Madrid, Spain
In Spain: Madrid
Website: zynap.com

Good to know if you are moving

Zynap is a remote-first company, allowing flexibility in work location, which is ideal for international hires.
The company has a strong focus on innovation and professional development, with a culture that values autonomy and impact.
As a scale-up, Zynap offers the opportunity to work in a fast-paced environment and shape the company's growth.
The Madrid office serves as a hub for the Southern European market, providing a strategic location for professionals.
The company works with a modern tech stack and offers competitive compensation packages.

In their own words

About the company & team

Zynap is redefining how companies defend themselves in cyberspace, building the first AI agent workflow platform for preventive cybersecurity.

Our AI-driven platform acts as the operational brain for security teams, automating what slows them down, connecting what’s fragmented, and transforming threat intelligence into proactive defense. By combining offensive security, threat intelligence, and AI agents, Zynap helps organizations detect faster, respond smarter, and prevent threats before they spread.

Join us in shaping the future of cybersecurity, where anticipation, foresight, and action redefine protection.

All open roles at Zynap