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Customer Success | KAM

Hybrid in València·Added 5 days ago (last checked 16 Oct)

Vidext

5 open roles

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Overview

Salary: €26,000 - €34,000 a year
About €1,710 - €2,150 a month after tax.
Work mode: Hybrid, València
Contract: Permanent contract
Hours: Jornada intensiva on Fridays and in summer
Spanish: Fluent
English: Required

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Skills

Nice to have

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Fixed salary: €26,000-€34,000 gross per year + variable.
Permanent contract from the start.
Tax benefits: meal, transportation, and childcare.
23 vacation days to disconnect and recharge, plus Christmas Eve and New Year's Eve off to enjoy the holidays.
Young and dynamic team in a growing startup, with a collaborative environment and constant support.
Learning and professional development opportunities with real chances to grow and train.
Work modality: hybrid
Flexible hours and intensive workday on Fridays and during the summer.

The role

Join the artificial intelligence revolution at Vidext! 🚀

Corporate communication needs to change because the way we consume content has already changed.

Vidext is a scale-up transforming how companies create, share, and measure their content, through an intelligent communication platform that empowers teams with AI.

We already work with more than 220 companies like Iberdrola, Loewe, ISDIN, or Mapfre. Now we are looking for someone eager to learn and contribute from day one.

Are you passionate about technology, the startup environment, and are you a Customer Success Manager? We are looking for you to join our team at Vidext!

What you'll do

🌟 What will your missions be?

Manage the customer lifecycle (key accounts), from initial onboarding to renewals and upsells.
Provide personalized support and guidance to customers to ensure their success with the Vidext platform.
Proactively identify upsell and renewal opportunities.
Create and deliver video content resources for customers.
Provide support for issues and communicate them to the technical team.
Propose continuous data-driven improvements to the Customer Success team and the Product team.
Collaborate with the sales team to ensure a smooth transition.

Requirements

💼 The profile we are looking for:

Previous experience as a Customer Success Manager, Account Manager, or similar in SaaS and B2B environments (a plus).
Negotiation and strategic account management skills.
Ability to understand customer needs and provide solutions.
Results-oriented: focus on renewal metrics, NRR, and expansion.
Excellent communication skills and relationship management at all levels (operational and C-level).
Analytical mindset to identify risks and opportunities within accounts.
Native Spanish and advanced English (oral and written).

🚀 What would we like you to have?

Highly valued:
Commercial experience
Knowledge of video creation or design
Experience with HubSpot or another CRM
Open mindset to generate innovative and original ideas
Exceptional social skills: charisma, people skills
Technically skilled person

About Vidext

Vidext is a SaaS company based in Valencia, Spain, that provides a platform for creating and managing interactive videos. The company focuses on helping businesses enhance their video content with interactive elements, aiming to improve engagement and conversion rates. With a team of around 50 employees, Vidext operates in the B2B software space, serving clients who need scalable video solutions.

Industry: SaaS
Founded: 2019
Employees: 50–100
Headquarters: Valencia, Spain
In Spain: Valencia
Website: vidext.io

Good to know if you are moving

Vidext is headquartered in Valencia, a coastal city known for its quality of life and growing tech scene, offering a pleasant environment for international professionals.
The company has a remote-friendly culture, with some roles explicitly open to remote work, such as the Business Development Manager for the Polish market.
Vidext is a small company, which may offer employees more direct impact and visibility in their roles compared to larger corporations.
The company is actively hiring for sales and customer success roles, indicating a focus on expanding its client base and improving user experience.
While the company is Spanish, it is expanding into international markets, which could provide opportunities for multilingual professionals.