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Customer Success | KAM

Vidext·València, Spain

What they offer

  • €26,000 - €34,000 a year

    Gross, as stated in the ad.

  • Permanent contract

    Per the ad.

  • Hybrid

    Office and home days — the ad has the split.

What they ask for

  • Have the right to work in Spain

    Vidext doesn't mention sponsorship in the ad.

  • Speak native-level Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Be near València for hybrid days

    No relocation package mentioned.

Pulled from the advert automatically — the full ad is what counts.

Added 1 month ago
Read the full advert

About the role

¡Join the artificial intelligence revolution at Vidext! 🚀

Corporate communication needs to change because the way we consume content has already changed.

Vidext is a scale-up transforming how companies create, share, and measure their content, through an intelligent communication platform that empowers teams with AI.

We already work with more than 220 companies like Iberdrola, Loewe, ISDIN, or Mapfre. Now we are looking for someone eager to learn and contribute from day one.

Are you passionate about technology, the startup environment, and are you a Customer Success Manager? We are looking for you to join our team at Vidext!

What you'll do

🌟 What will your missions be?

  • Manage the customer lifecycle (key accounts), from initial onboarding to renewals and upsells.
  • Provide personalized support and guidance to customers to ensure their success with the Vidext platform.
  • Proactively identify upsell and renewal opportunities.
  • Create and deliver video content resources for customers.
  • Provide support for issues and communicate them to the technical team.
  • Propose continuous data-driven improvements to the Customer Success team and the Product team.
  • Collaborate with the sales team to ensure a smooth transition.

What you'll get

  • Fixed salary: €26,000-€34,000 gross per year + variable.
  • Permanent contract from the start.
  • Tax benefits: meal, transportation, and childcare.
  • 23 vacation days to disconnect and recharge, plus Christmas Eve and New Year's Eve off to enjoy the holidays.
  • Young and dynamic team in a growing startup, with a collaborative environment and constant support.
  • Learning and professional development opportunities with real chances to grow and train.

How you'll work

  • Work model: hybrid
  • Flexible hours and intensive workday on Fridays and during the summer.

Requirements

💼 The profile we are looking for:

  • Previous experience as a Customer Success Manager, Account Manager, or similar in SaaS and B2B environments (a plus).
  • Negotiation and strategic account management skills.
  • Ability to understand customer needs and provide solutions.
  • Results-oriented: focus on renewal metrics, NRR, and expansion.
  • Excellent communication skills and relationship management at all levels (operational and C-level).
  • Analytical mindset to identify risks and opportunities within accounts.
  • Native Spanish and advanced English (oral and written).

🚀 What would we like you to have?

  • Highly valued:
  • Commercial experience
  • Knowledge of video creation or design
  • Experience with HubSpot or another CRM
  • Open mindset to generate innovative and original ideas
  • Exceptional social skills: charisma, people skills
  • Technically skilled person

Additional information

At Vidext, everyone has equal opportunities, including those with disabilities. If this is your case, apply now!

If you are ready to be part of our story, apply now! We are eager to meet you and build the future of corporate communication together.

#Vidext #ArtificialIntelligence #B2BSales #StartupLife

This job was automatically translated to English, .

About the company

Vidext

Vidext

SaaS

View company profile
Spanish company
50 employees

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