Sales Support CFS in Tres Cantos

Reporting to the Retail Manager, you will be part of the team responsible for the commercial activity, customer service, and daily operations of the Canyon Factory Service Tres Cantos.

As a CFS Sales Agent, you will be one of the main points of contact for our customers. Your goal will be to offer a close, professional, and premium experience throughout their entire journey at the CFS, from an initial inquiry or test ride to the purchase, the delivery of their bike, and after-sales service.

You will also actively participate in the daily organization of the space, the creation of content for our local channels, and the development of events and activations that contribute to strengthening Canyon's presence and our relationship with the cycling community.

This position is located on-site at the Canyon Factory Service Tres Cantos, Madrid. The usual schedule will be Monday to Friday, during office hours, with occasional availability during some weekends to participate in events and activations.

Contract type: Permanent

• Customer service and advisory: Receive and assist Canyon Factory Service customers, identifying their needs and advising them on Canyon bikes, equipment, accessories, and services.
• Shopping experience: Manage commercial inquiries, appointments, walk-in visits, and sales opportunities, accompanying the customer throughout their entire journey at the CFS.
• New Bike Day: Prepare and perform bike deliveries, offering a complete presentation and ensuring that each customer enjoys a special experience when picking up their new Canyon.
• Test rides and test fleet: Organize and coordinate test rides, including bike preparation, customer orientation, subsequent follow-up, and fleet control.
• Commercial follow-up: Perform follow-up with customers and commercial opportunities, keeping information up to date in the corresponding tools and systems.
• CFS operations: Participate in the opening, closing, and daily preparation of the space, as well as in the organization, presentation, and replenishment of accessories and items.
• Brand image: Ensure the correct implementation of Canyon's image and visual merchandising standards.
• Social media and content: Support the management of Canyon's local social media channels, collaborating in content creation and participating as the face and representative of the brand in posts regarding products, services, events, activations, and daily CFS activity.
• Events and community: Represent Canyon by participating in events, rides, product presentations, and local activations, some of which may take place during weekends.
• Internal collaboration: Work in a coordinated manner within the Retail team and collaborate with the Customer Service and Marketing teams when necessary.