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Managing Service Delivery Manager

Hybrid in Madrid·Full-time·Added 1 month ago

Capgemini

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Overview

Work mode: Hybrid, Madrid
Contract: Permanent contract, full-time hours
Experience: 10+ years

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This job advert was originally written in Spanish.

Requirements

What we're looking for

More than 10 years of experience in complex international environments in Network Operations and Maintenance.
More than 5 years of experience leading service transitions.
Demonstrable experience managing international teams.
Experience with Telco clients.
Knowledge of Global Delivery models.

Pay & benefits

What you'll get

Permanent contract.
Childcare voucher (up to 600 € p/a).
Meal allowance (1,200 € p/a).
Technical training, in skills and languages.
Real and role-adapted career plan.

The role

You will be responsible for leading the transition of network operations and maintenance services towards a global service delivery model, ensuring knowledge transfer, operational readiness of offshore/nearshore teams (India, Colombia, and Portugal), meeting contractual milestones, and maintaining service continuity for a major telecommunications client.

Your Profile

What you'll do

Transition Management:

Define and execute the service transition plan.
Coordinate knowledge transfer activities between incumbent and new teams.
Manage risks, dependencies, and mitigation plans.
Ensure operational readiness (People, Process, Tools, Governance).

Global Team Management:

Coordinate multidisciplinary teams distributed across India, Colombia, Portugal, and Spain.
Oversee ramp-up, training, and certification of resources.
Manage capacity, shift coverage, and operational readiness.

Client Relationship:

Act as the main point of contact for Telefónica during the transition.
Participate in steering committees and governance meetings.

Service Governance:

Define and monitor transition KPIs and SLAs.
Coordinate with Service Managers and technical leads for each domain.
Ensure compliance with processes.

Managing Service Delivery Manager

We are looking for a Transition Service Manager profile for one of our teams in the telecommunications sector. Location: Madrid, hybrid model.

Hiring process

1 interview

Submitting your application takes 3 to 5 minutes (name, contact details, CV and optional cover letter).
When you accept the offer you receive a pre-boarding plan and an invitation to the monthly RISE welcome event.

About Capgemini

Capgemini is a global leader in consulting, technology services and digital transformation, offering an array of integrated services that combine technology with deep sector expertise. The group describes itself as a global leader in business and technology transformation, powered by AI, and serves industries including aerospace and defense, banking and capital markets, consumer products, energy and utilities, healthcare, insurance, manufacturing, public sector, retail and telecoms.

Its portfolio of brands includes Capgemini Invent, its powerhouse of innovation, design and transformation, Capgemini Engineering, which helps the world's largest innovators engineer the products and services of tomorrow, as well as frog and Sogeti. Its services span cloud, cybersecurity, data and artificial intelligence, digital sovereignty, enterprise management, intelligent industry and sustainable business.

Industry: IT Consulting
Employees: 350,000
Website: capgemini.com

In their own words

About the company & team

Capgemini Engineering, a world leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unlock their potential and build a better future. From autonomous vehicles to wildfire solutions, our experts in digital technologies and software go beyond the conventional to deliver unique R&D and engineering services across all industries. Join the team! And advance your career in a company with opportunities, where you can make a difference and where no two days are the same.

Additional information

Our commitment to inclusion and equal opportunities means we have an Equality Plan and an Ethics Code that guarantee the professional development of our workforce and equal opportunities in recruitment, within an environment free from discrimination based on ethnicity, nationality, social origin, age, sexual orientation, gender expression, religion, or any other personal, physical, or social circumstance.

Capgemini is a global partner in business and technological transformation, helping organizations accelerate their dual transition to a digital and sustainable world, generating a tangible impact on both companies and society. We are a responsible and diverse group, with 340,000 professionals in more than 50 countries. With over 55 years of experience, our clients trust Capgemini to leverage the value of technology and cover all their business needs. We offer comprehensive solutions that range from strategy and design to engineering, driven by our leading capabilities in artificial intelligence, generative AI, cloud, and data, along with deep industry knowledge and a strong network of partners.

Rewrite your future. Join the team!
http://www.capgemini.com/es-es

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