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Front Desk Assistant

On-site in Madrid·Added 2 months ago (last checked 12 Oct)

Overview

Work mode
On-site, Madrid
English
Required
Education
University degree

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Minimum of 1 year of front desk experience

  • Studies in tourism.

  • High-level English + Other languages are valuable.

  • Customer orientation.

Nice to have

  • Knowledge of SAP will be highly valued.

Pay & benefits

What you'll get

  • 40-hour weekly contract.

  • Rotating shifts.

  • Fully stable position with real possibilities for growth.

  • Competitive salary.

The role

At CATALONIA HOTELS & RESORTS, we need to hire a FRONT DESK ASSISTANT to work at our hotels located in MADRID.

What you'll do

The main tasks to be performed are as follows:

  • Check-in / Check-out.

  • Control and reading of room keys.

  • Rental of safety deposit boxes.

  • Cash reconciliation and handover to the next shift.

  • Responsible for everything generated during their work shift.

  • Managing incidents, but not resolving them.

  • Luggage management.

  • Room changes.

  • Mail management.

  • Room sales.

  • Switchboard call management.

  • Management of bellhop staff under their supervision.

About Catalonia Hotels

Catalonia Hotels is a Spanish hotel chain founded in 1985, headquartered in Barcelona. It operates over 80 hotels across Spain, Europe, and the Caribbean, offering a range of services from urban and resort hotels to golf and spa properties. The company is a significant player in the Spanish hospitality industry, with a strong presence in major tourist destinations and business cities.

In Spain, Catalonia Hotels has a substantial footprint with properties in key cities such as Madrid, Barcelona, Seville, and Valencia, as well as popular holiday destinations like the Canary Islands and the Balearic Islands. The company is known for its focus on quality service and guest satisfaction, and it actively recruits for a variety of roles, from front-of-house and housekeeping to management and corporate positions. For international professionals, Catalonia Hotels offers opportunities to work in a dynamic, multicultural environment, with many hotels catering to international clientele, and the company values language skills and cross-cultural experience.

Industry
Hospitality
Founded
1985
Employees
5,000–10,000
Headquarters
Barcelona, Spain
In Spain
Barcelona, Madrid, Seville and 5 more

Good to know if you are moving

  • Catalonia Hotels is headquartered in Barcelona, Spain, and has a strong presence in major Spanish cities and tourist destinations, offering opportunities across the country.
  • The company operates a diverse portfolio of hotels, including urban, resort, and spa properties, providing a variety of work environments for hospitality professionals.
  • As a family-owned company, Catalonia Hotels emphasizes a personal and service-oriented culture, which can be appealing for those seeking a more intimate work atmosphere.
  • The company hires for many roles in Spain, including front-of-house, culinary, and management positions, and it is open to international candidates with relevant experience.
  • Working in Spain with Catalonia Hotels offers the chance to live and work in popular tourist and business hubs, with a multicultural guest base.
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