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Reception Assistant

On-site in Alcúdia·Full-time·Added 6 days ago

Mac Hotels

43 open roles

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Overview

Job details

Fixed-term contract
Full-time hours.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
German
The ad asks for German, or counts it in your favour.
Work on-site in Alcúdia
No relocation package mentioned.
Driving licence
EU licences are valid in Spain; most others only for six months after you become resident.
Higher vocational training (FP Grado Superior)
“Poseer el título FP Superior en Gestión de Alojamiento Turístico o Administración y finanzas o similar.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

Being part of a highly professional team passionate about the hospitality sector.
Continuous training and opportunities for growth and development within an expanding hotel chain.
A dynamic work environment in one of Mallorca's most exclusive locations.
Competitive working conditions and benefits associated with the position.
Permanent discontinuous contract. Full-time schedule with 2 days off per week.
Approximate start date: early April 2026.

If you are a front desk professional passionate about guest service and wish to be part of a hotel operating in a stunning environment in Mallorca, we invite you to consider this opportunity!

Requirements

What we're looking for

We are looking for a professional with a strong sense of hospitality and experience in the luxury sector. The minimum requirements are:

Minimum 1 year of experience in similar positions within the hospitality sector, preferably in high-volume hotels.
Holding a degree in Higher Vocational Training in Tourism Accommodation Management or Business Administration and Finance or similar.
A high level of English is essential. An intermediate-high level of German will be positively valued.
In-depth knowledge of guest service techniques.
Attention to order and quality, curiosity and effectiveness in seeking information, proactivity and dynamism.
Excellent problem-solving skills and the ability to work as part of a team.
Passion for service and a constant drive to improve the guest experience.
Holding a valid driver's license.

Nice to have

A degree in Tourism and Hospitality will be positively valued.

The role

Have you already thought about how you want to start the next season? Are you looking for a new challenge where you can continue to grow professionally? If you are someone who is passionate about the

world of Hospitality and would like to professionalize your career, this is your opportunity!

At Mac Hotels, we are looking for Front Desk Assistants for our 3* Resort Club Mac.

As a Front Desk Assistant, your mission will be to participate with a certain degree of autonomy and responsibility in front desk tasks, assisting the front desk manager and the rest of the receptionists in guest service and attention.

What you'll do

Performing basic administrative and management tasks.
Providing diligent attention to guest requests.
Providing information to guests and visitors about the property, the surrounding area, cultural and commercial activities.
Recording and processing data and documentation, check-in and check-out.
Informing and collaborating with the rest of the departments in order to plan effective work.
Receiving external visitors.
Recording incidents and communicating them to the corresponding department for resolution.
Complying with the established quality, environmental, and occupational health and safety standards.

About Mac Hotels

Mac Hotels is a Spanish hotel management company operating a portfolio of hotels and resorts across the Balearic Islands, primarily in Mallorca. The group manages a diverse collection of properties under the Mac Hotels and Pure Salt brands, ranging from 3-star resorts like Club Mac Alcudia to 5-star luxury hotels such as Pure Salt Garonda and Pure Salt Port Adriano. With a strong focus on hospitality and guest experience, the company employs a significant number of staff across its properties, including roles in food and beverage, housekeeping, maintenance, and front office operations.

Mac Hotels has a significant presence in Mallorca, with its corporate offices in Palma and a cluster of hotels in popular destinations such as Alcudia, Port de Sóller, and Playa de Palma. The company is a major employer in the region and regularly recruits for seasonal and permanent positions, offering roles that are well-suited for international professionals looking to work in the Spanish hospitality sector. Their work culture is centered on delivering high-quality service in a Mediterranean resort setting, and they often provide accommodation as part of their job offers, making them an attractive option for those relocating to the Balearic Islands.

Industry: Hospitality
Founded: 1970
Employees: 1,000–5,000
Headquarters: Palma, Spain
In Spain: Palma, Alcudia, Port de Sóller and 1 more
Website: mac-hotels.com

Good to know if you are moving

Mac Hotels frequently offers accommodation as part of their job packages, which is a significant benefit for international hires relocating to Mallorca.
The company's main hiring needs are for seasonal and permanent hospitality roles, making it accessible for those with experience in hotels and restaurants.
Working for Mac Hotels means being part of a multicultural team in a Mediterranean island setting, with a strong focus on guest service.
The corporate offices are in Palma, but most roles are based in the hotels themselves across Mallorca, offering a unique work environment.
Spanish language skills are often required or highly valued for many of their positions, especially those in direct contact with guests.

All open roles at Mac Hotels