🇬🇧
The English-language job board for Spain
88,000+ live jobsHotel Reception Assistant
On-site in Madrid·Full-time·Added 3 months ago (last checked 21 Oct)
RIU Hotels & Resorts
34000 employees
Overview
- Work mode
- On-site, Madrid
- Contract
- Full-time
- English
- Required
- Education
- Vocational training (FP Grado Medio)
- Benefits
- Flexible pay plan
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
Minimum of 1 year of experience in high-volume hotels.
Technical training related to the position.
Outstanding interpersonal skills and customer orientation.
English proficiency required.
Nice to have
Previous experience in international hotel chains.
Proficiency in an additional language is a plus.
🎁 What We Offer
Pay & benefits
What you'll get
A dynamic, multicultural, and constantly growing work environment.
Opportunities for development and continuous training.
Exclusive benefits for RIU Hotels & Resorts employees.
Participation in a team passionate about delivering excellence.
Exclusive discounts at our hotels after one year of seniority.
Attractive conditions
Full-time (8 continuous hours with a 30-minute break).
30 vacation days per year and 20 annual rest days.
Meals: varied menu during your shift.
Transport allowance included.
Flexible compensation to suit your needs.
The role
📌 About the Job
We are looking to hire a Hotel Receptionist to join our team in Madrid. This role will be key to ensuring that our quality and service standards continue to make a difference in our guests' experience. If you are a proactive person, customer-oriented, and motivated by challenges, we want to meet you.
📝 Main Responsibilities
What you'll do
Support at reception and guest service: Actively collaborate in the welcome processes, check-in (check-in) and check-out (check-out) of clients, ensuring that the hotel's high quality standards are met.
Administrative and operational assistance: Provide support in managing and monitoring guest traffic, updating room occupancy status, and filing front desk documentation.
Billing and cashiering support: Assist under supervision with room charge collection, billing for guest services, and front desk cashier operations.
Phone and in-person attention: Efficiently handle guest communications, resolving basic inquiries or promptly directing their requests and complaints to the appropriate departments.
Concierge services support: Assist in addressing guests' general needs during their stay, including providing basic information about the property or the city, as well as helping manage mail or luggage when necessary.
Handle administrative tasks using tools such as PMS and Office.
🔑 Position Requirements
Job Title
🎯 Job Title
Hotel Receptionist
About the role
If you share our commitment to excellence in service and want to be part of a global company that is constantly growing, this opportunity is for you!
If you are looking to develop yourself in a dynamic environment
If you are looking to develop in a dynamic environment, with a close and family-like treatment, and be part of a global company that values your potential, this is your opportunity. Apply now and grow with us!
About RIU Hotels & Resorts
RIU Hotels & Resorts is a Spanish hotel chain and one of the world's largest hospitality groups, operating over 100 hotels across Spain, Europe, the Americas, Africa, and Asia. The company is a vertically integrated family-owned business that covers the full hotel value chain, from development and construction to operation and management of its own properties, with a strong focus on the sun-and-beach resort segment.
RIU's Spanish roots run deep: it was founded in Mallorca in 1953 and its global headquarters remain in Palma de Mallorca, where the company's central reservations and corporate teams are based. For international professionals, RIU offers a distinctive opportunity to work for a global hospitality leader while living in Spain, with roles spanning hotel management, operations, and corporate functions. The company's strong Spanish identity and its large portfolio of international resorts make it a relevant employer for those seeking a career in the tourism and hospitality industry.
- Industry
- Hospitality
- Founded
- 1953
- Employees
- 30,000–40,000
- Headquarters
- Palma de Mallorca, Spain
- In Spain
- Palma de Mallorca, Madrid, Barcelona
- Website
- riu.com
Good to know if you are moving
- RIU is a Spanish family-owned company, so working in Spain offers the chance to join a global hospitality leader from its home base.
- The company operates in over 20 countries, providing international mobility opportunities within its own hotel portfolio.
- Spanish language skills are a significant advantage, as the corporate language and local operations are in Spanish.
- The company has a strong focus on the sun-and-beach resort segment, which is a major industry in Spain.
- RIU offers roles in hotel operations, management, and corporate functions, with a large number of properties in the Balearic and Canary Islands.
In their own words
About the company & team
🌟 About RIU Hotels & Resorts
At RIU Hotels & Resorts, we are leaders in the hotel industry, with more than 100 hotels in more than 20 countries around the world. Every day, we work to offer unforgettable experiences to our guests in some of the most impressive destinations on the planet. We are characterized by excellence in service, innovation, and a human team that makes the difference.
The Riu Plaza España hotel, located in the iconic España Building, is much more than just a place to stay. With 27 floors and over 500 rooms in the heart of Madrid, we are a benchmark thanks to our dining spaces, such as the incredible Rooftop Bar 360º and our Edén Gastrobar. Thanks to our team, we make managing events and banquets something unique.
Additional information
🌍 Our Commitment
At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnic origin, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and enhances excellence in service.
Additionally, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the center of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and positively contributing to the communities where we operate.
By joining RIU, you will be part of a company that not only seeks excellence in service, but also a positive impact on the world.
More jobs like this
or browse Junior·Hotels & Hospitality·Spanish Brands·Community of Madrid·Hospitality
🇬🇧
🇬🇧
🇬🇧 🇪🇸
🇬🇧
🇬🇧
🇬🇧
🇬🇧 🇪🇸
🇬🇧
🇬🇧 🇪🇸
🇬🇧