Retail Manager - Travel Retail, Southern Europe

• Must be able to travel within region and to Magic Office regularly. Roughly a 40/60 split
• Wide experience in Retail or Sales Management, with direct experience in Travel Retail desirable but not mandatory
• Strong people focus, team spirited and passionate about developing teams.
• Proven track record of successful negotiations & ability to influence others.
• Target-focused and results-driven.
• Excellent numerical and analytical skills.
• Effective communicator, both written and verbal with a structured and organised approach
• Excellent presentation skills and classroom delivery
• Personable and approachable; able to build rapport quickly & effectively
• Self-starter; able to motivate oneself and others
• Ability to manage multiple priorities and adapt to changing priorities. Agility is key!
• Solution-oriented with ability to problem solve in a timely manner
• Spanish language is desirable but not mandatory

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

We're looking for an ambitious and experienced Retail Manager to join our fabulous, newly appointed Travel Retail team, focusing on the Northern Europe region.

Responsibilities include building retailer relationships, identifying commercial opportunities, leading a field team comprising of store-based business managers and retail artists and managing corresponding budgets, showcasing strong budget management capability and being confident in retail sales forecasting, reporting and data analysis.

KPIs are retail sales achievement, market share gains, mystery shopping score and team turnover.

• Define development and growth strategies with the Head of Travel Retail, Europe for the designated accounts and implement them successfully in stores.
• Deliver sell-out in line with forecast commitments.
• Identify and capitalise on opportunities to drive brand awareness, performance, and market share across the region.

• Build strong relationships with retailer contacts to optimise brand presence, maximize share of voice, and negotiate industry-leading joint trading plans.
• Deliver regular business/sales updates and critical market insights, acting as the connection between our stores and the Magic Office.
• Lead quarterly business reviews and half-year external strategy meetings, producing strong insights and action-driven 360 plans.

• Work in close collaboration with Travel Retail Marketing & VM teams to develop trade plans and on-counter activities.
• Successfully launch and sustain new products and campaigns as per the global Travel Retail Marketing strategy.

• With the Head of Travel Retail, Europe, monthly retail forecasting by store.
• In alignment with finance and retailer partners, forecast and manage all retail staffing costs, including recommended FTEs, commissions and incentives management.
• Manage T&E budget, staying within approved monthly expenditure.

• Set standards for executional excellence, support new processes, and work cross-functionally to enhance brand presentation and in-store execution, including but not limited to assortment, stock availability on counter, price updates.