Logistics Execution Coordinator in Madrid

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Responsible for executing all logistics activity for a given perimeter so CHEP provides a constant and efficient supply of equipment to its customers (Retailers and Manufacturers) at the right time, in the right manner and at the cheapest cost to serve to deliver high customer satisfaction.

Adaptability, Continuous Improvement, Customer Service, Empathy, Experimentation, Logistics Execution, Taking Ownership, Teamwork, Understand Customers

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

• Oversee the execution of order processing to ensure on-time deliveries to customers and monitor logistics performance.
• Manage dedicated fleets and transportation routes, ensuring compliance with delivery schedules and minimizing disruptions.
• Serve as a key point of contact for customers, addressing queries, managing urgent requests, and resolving logistics-related issues in real-time.
• Support central teams in managing and resolving logistics-related incidents, ensuring minimal impact on service levels.
• Track performance metrics related to on-time deliveries, transport quality, and customer satisfaction. Proactively address any variances.
• Identify opportunities to improve logistics processes, optimize costs, and enhance service delivery through collaboration with internal teams and third-party providers.
• Collaborate with customer service, sales, and supply chain teams to ensure alignment of logistics activities with broader business goals.

• Daily Management of order processing
• On Time Performance to Customers and transport quality tracking and monitoring
• Supports Central in execution related incidents
• Logistics Support for CHEP & External Managed Service Customers
• Dedicated fleets management. Route Management
• Contact with local customers and third party provider (Service Centres, D locations, PT Call Centre) to deliver CHEP orders
• Local level customer collaboration execution
• Short term planning to resolve urgencies.

Experience:

• Logistics execution expertise
• Supply Chain background an advantage
• Experience in an office environment with frequent customer and provider contacts (emails, calls)
• Experience in an environment with urgent requests and comfortable to manage those urgencies.

Skills & Knowledge:

• Computer basics (Office, Email, Excel useful)
• Good numeracy
• Excellent communication skills (email, phone)
• Able to relate to customers, transporters, team members and other CHEP departments appropriately and switch easily between them.
• SAP and Transport Management system desirable.

Hybrid Remote