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Collection Care Coordinator

Hybrid in Madrid·Full-time·Added 3 days ago (last checked 30 Oct)

CHEP

9 open roles

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Our summary

Work mode
Hybrid, Madrid
Contract
Full-time
English
Required
Experience
3+ years
Education
University degree
Benefits
Private health insurance, life insurance, flexible pay plan, meal vouchers

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Skills

Requirements

What we're looking for

Bachelor's Degree or equivalent supply chain / customer facing experience required.

3-5 years Customer Service and Logistics.

  • Flexible, Customer focused, Outgoing and energetic attitude
  • Supply Chain experience, Knowledge of transport planning and tendering is an advantage.
  • Experience in an environment with urgent requests and comfortable to manage those urgencies.
  • Good listening skills, solution oriented
  • Hold hauliers accountable
  • Ability to balance customer-centricity with cost efficient actions and decisions.
  • High Learning Agility - adaptability and flexibility while in a state of constant change
  • Ability to multi-task and effectively manage time and resources
  • Decision Quality - Ability to think outside the box to provide best solution for our customers
  • Must be available to work some holidays
  • Excel, Word, PowerPoint, Outlook, SAP, Salesforce, BlueYonder.

Languages

Italian mothertongue next to English and Spanish.

Pay & benefits

What you'll get

🌍 Certified Top 17 Global Employer

🕑 Hybrid Working & Flexible Working Hours

💰 Annual Bonus (typically XXX% to include based on band)

🍽️ Meal Vouchers

⚕️Medical Insurance

🛡️Life Assurance

💸Access to Flexible Compensation Plan

💼 Contributory Pension Scheme (Voluntary)

📈 Generous Share Scheme (Voluntary)

🌴 25 Business Days of Annual Holidays

🏋️ Well HUB

❤️ Employee Assistance Programme

🫴 3 days for Volunteering

Remote TypeHybrid RemoteSkills to succeed in the roleAdaptability, Building Rapport, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer Support, Data Storytelling, Empathy, Experimenting, Our Business, Problem Resolution, Sales Communications, Taking Ownership, Teamwork, Understand Customers

The role

  • Interface with both end users and carriers to ensure compliance and performance within assigned markets.
  • Identify, assess and take action to resolve risks related to the collection engine that could result into end receivers' dissatisfaction, cost inefficiencies or CHEP inventory constraints.
  • Connect with end receivers on collection agreement and be more broadly the point of contact for queries directed to end receivers.
  • Offer autonomously creative problem solving and alternative solutions.
  • Establish and maintain effective relationships with CHEP departments such as Supply Chain, Demand Planning, Carrier Management, Finance, Operations, Customer Operations, and Sales to resolve issues affecting the collection process.
  • Supporting sales initiatives to expand the revenue performance of your territory.

What you'll do

  • Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
  • Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
  • Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
  • Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
  • Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
  • Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
  • Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
  • Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.

How you'll work

** Please note that this is a temporary position with a duration of 6 months. **

About CHEP

CHEP is a global leader in supply chain solutions, operating the world's largest pool of reusable pallets and containers used across fast-moving consumer goods, retail, and manufacturing sectors. As part of the Brambles group, the company manages a fleet of over 300 million pallets, crates, and containers, helping logistics networks reduce waste and improve efficiency. The company operates in more than 60 countries, with a strong presence across Europe and a significant operational footprint in Spain.

In Spain, CHEP has a sizable operations and customer service hub in Madrid, supporting both domestic and international retail and manufacturing clients. The company places a strong emphasis on circular economy principles and operational excellence, and it regularly hires logistics, engineering, and customer-service professionals. For international candidates, CHEP offers exposure to standardized global processes, a structured corporate culture within the Brambles group, and the opportunity to work with major retail and FMCG clients across Europe.

Industry
Supply Chain Solutions
Founded
1958
Employees
10,000–20,000
Headquarters
Melbourne, Australia
In Spain
Madrid

Good to know if you are moving

  • CHEP is part of the ASX-listed Brambles, which provides global career mobility across multiple countries.
  • The Madrid office handles both Spanish and international accounts, so English and Spanish are commonly used in daily operations.
  • Recruitment for the Spain office is often targeted at professionals with experience in consumer goods or SCM functions.
  • The company emphasizes sustainability and provides training in the CHEP Pooling Model and similar technologies.

In their own words

About the company & team

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Additional information

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

All open roles at CHEP

Location

CHEP · Madrid

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