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Medical Lead Analyst (Oncology)

Hybrid in Madrid·Full-time·Added 2 days ago (last checked 6 Nov)

Cigna Healthcare

36 open roles

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Our summary

Work mode: Hybrid, Madrid
Contract: Full-time
Spanish: Fluent
English: Required
Experience: 3+ years
Education: University degree

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Skills

Requirements

What we're looking for

Medical Doctor Degree specialized in Oncology
3 years of clinical experience preferable in a payer setting on medical management on his specialty field
Deep knowledge about pharma industry and local regulations
Deep knowledge about clinical trials and regulations
Strong interpersonal and communication skills
Pro-active problem-solving and analytical skills.
Ability to operate a personal computer, proficient with Microsoft office products, call center software, and a variety of software for medical management.
Ability to build solid working relationships with staff, matrix partners, clients, customers and healthcare providers
Stress resistant and efficient, finding a good balance between quality and quantity
Ability to speak, write and read English and Spanish, any other languages are an advantage

Nice to have

Experience on disease management programs and tools is an advantage

The role

The Medical lead Analyst is a member of the Medical Team, servicing Cigna International Health, who develops and manages health and wellness programs for Cigna customers. Together with a team of nurses and physicians she/he will ensure attainment of quality, production, timeliness, customer advocacy, cost containment goals, and excellent customer satisfaction for both internal and external customers. In his role, the Medical Advisor would embrace Cigna's vision, culture and values, representing Integrated Health Team mission in front of our customers, clients and other external and internal stakeholders.

He/she works with a multicultural population and is constantly aware of the cultural differences among that population and the geographical regions, combining health care global expertise with regional knowledge to better service our customers, partners and clients.

What you'll do

Ability to review, investigate, and respond to external and internal inquires/complaints. Provides guidance and acts as a mentor or coach for the nurses and other non-clinical staff.

Makes part of Global Clinical Team, providing medical management services to customers worldwide
Gives evidence-based advice on medical claims, taking into account internationally accepted protocols and local and/or regional customs and regulations.
Supports, coaches, and monitors Case Management Team and Care Team through our different Health and Clinical Case Management services and programs. Ensuring quality of performance, promoting optimal service delivery and accurate reporting. Gives advice on appropriate corrective action if necessary.
Assist in the coordination of processes for improving quality of care and health outcomes for specifically delineated projects or populations.
Assist and support the team's cost containment strategy, projects, and service delivery to meet our yearly affordability goals.
Serves as a resource/educator regarding specific areas of expertise. Able to create and implement appropriate educational clinical programs content for internal and external audiences and link with Cigna University resources.
Collaborates to develop, implement and deploy Clinical Programs
Makes part of the business continuity plan to ensure operational continuity to our customersired.
Other duties as assigned

How you'll work

Ability to work remotely, on a hybrid working from home set-up

About Cigna Healthcare

Cigna Healthcare Spain (Cigna Salud) is the Spanish health insurance operation of the global Cigna group. It sells health insurance to individuals and companies in Spain, including products such as Cigna Salud Plena, reimbursement plans (Reembolso Gold and Titanium), dental coverage, and complementary benefits, alongside prevention and wellbeing programs (Cigna +Salud). Its Spanish site states the group is present in 30 countries, serves more than 190 million insured people worldwide, and has more than 70,000 employees.

Industry: Health Insurance
Employees: 70,000+
In Spain: Madrid, Barcelona

Good to know if you are moving

Cigna's Spanish operation works from offices in Madrid and Barcelona and serves customers across Spain.
In Spain Cigna has three business lines: health insurance for individuals, for companies, and for expatriate employees.
Cigna offers international health plans for expatriates with defined coverage areas and an international medical network (CignaLinks), plus an insured portal (Cigna Envoy).
Customer-facing roles in Spain include multilingual positions such as Italian, French, German and Portuguese-speaking customer service and provider inquiries representatives.
The global group reports presence in 30 countries, more than 190 million insured customers, and more than 70,000 employees; its Spanish site displays a Great Place to Work badge.

In their own words

About the company & team

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Additional information

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

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