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Provider Inquiries Representative

Hybrid in Madrid·Full-time·Added over 3 years ago (last checked 12 Oct)

Overview

Work mode
Hybrid, Madrid
Contract
Full-time
English
Required
Other languages
Italian, Portuguese
Education
University degree

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Requirements

What we're looking for

- Skillful in taking decisions: takes the right action on allocated files based on the available information.

- Excellent Communication skills.

- Accurate: works accurately on the input of data, aims to work faultlessly.

- Discipline: pays attention to procedures, agreements and document flows.

- Efficient: finds a good balance between quality and quantity.

- Team player: Able to work in a team.

- Skillful with computer programs: readily learns the ropes in the use of current office applications

- Discreet: works discreetly with confidential (medical) information.

Nice to have

- Bachelor or similar by experience: Translation and Interpreting, Foreign Languages or Accounting studies are highly valued.

  • Specific Knowledge:

Education & certifications

  • Education Level:

Languages

- Active knowledge of English is a must (C1 level)

- Active knowledge of Portuguese and/or French and/or German and/or Italian (B2 Level) is a must, the ability to connect with our in network providers in other languages aside of English, such as: Portuguese, French, Spanish, German or Italian to be able to support the global mission of this team!

  • Soft Skills:

The role

As a Provider Representative you will be part of our new global Provider Services Organization, where you'll be responsible to provide support to our Health Care Partners in their day to day inquiries. In your role you will work very closely with peers and stakeholders strategically positioned across the globe.

Key to the role will be the end-to-end journey, managing the partnership with health provider accounts, such as hospitals and clinics and support their journey from the on-boarding follow up, to the support on the daily / monthly interactions with Cigna, educate them to navigate Cigna operating model and assist them in their claims and payments related inquiries on a global scale (IHDS)

You will also be able to deal with more complex cases such as provider complaints, which you ll resolve with in partnership of other stakeholders of PSO or Cigna where needed.

About Cigna Healthcare

Cigna Healthcare Spain (Cigna Salud) is the Spanish health insurance operation of the global Cigna group. It sells health insurance to individuals and companies in Spain, including products such as Cigna Salud Plena, reimbursement plans (Reembolso Gold and Titanium), dental coverage, and complementary benefits, alongside prevention and wellbeing programs (Cigna +Salud). Its Spanish site states the group is present in 30 countries, serves more than 190 million insured people worldwide, and has more than 70,000 employees.

Industry
Health Insurance
Employees
70,000+
In Spain
Madrid, Barcelona
Website
cigna.es

Good to know if you are moving

  • Cigna's Spanish operation works from offices in Madrid and Barcelona and serves customers across Spain.
  • In Spain Cigna has three business lines: health insurance for individuals, for companies, and for expatriate employees.
  • Cigna offers international health plans for expatriates with defined coverage areas and an international medical network (CignaLinks), plus an insured portal (Cigna Envoy).
  • Customer-facing roles in Spain include multilingual positions such as Italian, French, German and Portuguese-speaking customer service and provider inquiries representatives.
  • The global group reports presence in 30 countries, more than 190 million insured customers, and more than 70,000 employees; its Spanish site displays a Great Place to Work badge.

In their own words

About the company & team

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

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