IT & DevOps Support (Linux)

• Bachelor's degree or related studies in information technology or computer science.

• Proven work experience as a technical support engineer

• Knowledge of web services, API, and IP-based protocols.

• Experience with scripting languages such as Perl, Bash or Shell.

• Ability to troubleshoot complex hardware and software issues.

• Excellent written and verbal communication skills.

• Knowledge of computer hardware and networking systems.

• Active Directory, LDAP and Kerberos knowledge.

• Good time management skills.

• Ability to think critically.

• You have a proactive attitude and demonstrate autonomy.

• Good analytical and problem-solving skills are key to excelling as an engineer. These define you. • You are keen on researching state-of-the-art solutions and are able to apply your critical thinking to identify what can be adopted for our needs.

• You have natural organizational skills.

• You have the ability and eagerness to learn.

• You understand that to go far you go together, you are team-oriented and humble. No matter if a correction comes from a junior or a senior colleague you are always open-minded to accept that you will eventually be wrong.

• You take pride in your work and you know that your team is your first customer, you value quality and attention to detail.

• Engineering is not about perfect solutions; it is about doing the best you can with limited resources. Thus, you always find the best balance between optimization and on-time delivery.

• Zero excuses. You take full responsibility for your acts and decisions, being accountable for your assigned tasks.

• Excellent written and verbal communication skills.

• Willing to work on-premises and travel when necessary.

Clue keeps on growing!

We are now hiring a IT & DevOps Support (Linux)!

If you have a proactive attitude, demonstrate autonomy, and take ownership of your daily tasks applying the best quality principles and attention to detail.

You are willing to share your ideas, in a humble manner and have the ability and eagerness to learn. As well, you take pride in your work and know that your team is your first customer.

Let's go deep into detail!

You will assist our cluers with all IT related technical support issues.

As an IT & DevOps support engineer, you will determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills.

Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining up-to-date inventory. You may also be required to install new software applications and train clients on proper application use.

• Installing and configuring cluers computer systems.

• Responding to cluers' IT support requests.

• Meeting with cluers to diagnose software, networking, or hardware issues.

• Providing technical support on-site or via remote-access systems.

• Repairing hardware malfunctions, software issues, and networking problems.

• Maintaining the inventory of technical equipment

• Managing purchases (plan for future demand, order new hardware, etc)

• Managing the relationship with the providers (for IT services used by the company)

• Monitoring and maintaining computer systems and networks

• Configuring online services used by the employees (Google apps, etc..)