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IT Support Technician

Málaga, Spain·Engineering·Full-time·Added 3 days ago

Universidad Alfonso X el Sabio

13 open roles

What they offer

  • Permanent contract

    Full-time hours.

What they ask for

  • Have the right to work in Spain

    Universidad Alfonso X el Sabio doesn't mention sponsorship in the ad.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Work on-site in Málaga

    No relocation package mentioned.

Pulled from the advert automatically — the full ad is what counts.

You'll most likely need Spanish to apply.This job was automatically translated to English, .

What we're looking for

  • Knowledge of Helpdesk or similar applications.
  • Experience in roles involving direct client contact.
  • Experience with incident ticketing systems (Jira).
  • Office365 / Windows, Apple 10 and 11 / Cisco knowledge / Networks / Portable platforms.
  • Availability to travel outside Malaga.
  • Remote and on-site incident resolution.
  • Audiovisual systems. (Mixing consoles, cameras, sound, lighting, etc.).
  • Technical knowledge of networks, firewalls, and connectivity.
  • Experience with firewall migrations and critical environments.
  • Analytical skills and ability to carry out networking and UTP cabling tasks.
  • Experience with Active Directory, Windows Server, and DNS.
  • Participation in domain migration projects.
  • Results-oriented profile with the ability to resolve technical incidents.
  • Experience with Linux, monitoring tools such as Nagios, virtualization, etc.
  • Experience in management tasks.
  • Creating batch programs or scripts to generate automations.
  • Operating systems (Linux \ Microsoft Windows Server) / Containers (Kubernetes \ Dockers) / Hypervisors (VMware vCenter \ VMware vSphere \ VMware ESXi) / Cloud AWS and GC / Azure Security, Compliance, and Identity Fundamentals / Azure Data Fundamentals / Azure AI Fundamentals
  • Management of communications and domains (telephony, mobile devices, email, website).
  • Support for reprographic systems / Support and monitoring of backup systems / VPN support.
  • Management and administration of software applications (Microsoft 365, ERP, etc.).
  • Education: Vocational training or professional certification.
  • Knowledge of Moodle.
  • English: B2
  • Minimum 1 year of experience

If you have experience and are looking for a dynamic and excellent environment, we want to meet you.
Join our team at #UAX!

What you'll get

  • Permanent contract full-time for your professional stability.
  • Salary range: €20,000 - €22,
  • Options for flexible compensation (health insurance, restaurant card, childcare voucher, and transport card).
  • Discount on all UAX degree programs for you and your first-degree relatives to continue your education.
  • A training plan so you can acquire new knowledge and skills to excel in your role and grow.
  • Activities from the Be Healthy by UAX Program (classes, workshops, gym, healthy menu, etc.) to take care of your physical and mental well-being.
  • The position involves rotating morning and afternoon shifts, from Monday to Saturday.
  • Morning shift: from 8:30 a.m. to
  • Afternoon shift: from 11:30 AM to 8:30 PM, Monday to Friday, with 1 hour for lunch.

Job description

Would you like to develop your career at the leading private university in Spain as an IT Technician (IT Support)?

At UAX Mare Nostrum you will find an opportunity to develop and grow as a professional in a rapidly expanding organization. Our mission is to create an environment of innovation and deep learning, where the university community and businesses contribute to the sustainable development of society.

We value diversity and equal opportunities. We encourage all qualified individuals to apply to join our teams, regardless of gender, age, sexual orientation, origin, religion, race, or disability. We believe in diverse teams because they enrich our culture and help us achieve our mission.

What is your MISSION?

Handling and resolving incidents and requests for the Mare Nostrum campus via phone and on-site.

What are your FUNCTIONS?

  • End-user support for physical devices (laptops, desktops, peripherals, mobile devices), as well as workstation setup (cabling, monitors, phones, etc.) and workstation relocations.
  • Physical support and remote hands at the client's data center, handling electronic equipment (routers, switches, servers, phones, etc.), and telepresence and video conferencing equipment in meeting rooms.
  • Office software support for users, covering applications/tools such as Windows OS, Office365, MS Office, antivirus, and Active Directory.
  • Equipment staging, software and hardware installation.
  • Telephone/field support and resolution of incidents and requests.
  • Telephone support for resolving incidents/requests from students.
  • You will provide in-person support to service users on campus or at other locations, ensuring a close and effective service.
  • You will handle corrective maintenance calls, either by phone or by attending on-site.
  • You will carry out monthly preventive maintenance, helping to check the condition of the infrastructure across the campus or other locations.
  • You will supervise the good condition of facilities/equipment, ensuring their operability and replenishing necessary materials.
  • Inventory management, warranty management, reporting hardware and software faults, and supplier management.

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