Supervisor (Dutch speaking)
Concentrix2d ago
As a Supervisor, you will lead a team to achieve business targets and ensure high customer satisfaction. The role offers a competitive salary, bonuses, and medical insurance.
€27kValènciaNo Spanish needed
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87,000+ live jobsCustomer Representative (Dutch-speaking) - Onsite - SP02
On-site in Benalmádena Costa·Full-time·Added 1 month ago (last checked 14 Oct)
Concentrix
237 open roles
Overview
- Salary
- €19,200 a year
About €1,420 a month after tax.
- Work mode
- On-site, Benalmádena Costa
- Contract
- Full-time
- Hours
- Includes weekends
- English
- Required
- Other languages
- Dutch
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Skills
This job advert was originally written in Dutch.
Requirements
What we're looking for
- You speak and write fluent Dutch and English and can follow training in English
- You are punctual
- You have experience with computer and CRM systems and are able to work with them simultaneously
- You are proactive in developing your knowledge of the services, procedures, and products of Specsavers
- You are customer-friendly, have patience, and can further assist dissatisfied customers in a professional and positive manner
- You are open to a constantly changing working environment
Pay & benefits
What you'll get
- Full Spanish contract with all benefits and enrollment in the Spanish healthcare system from the day you start working
- Opportunities for further professional development and growth
- Permanent employment from day 1
- Full-time salary: €19,200 gross per year as base salary + €1,800 gross per year in performance bonus
- Paid training
- Paid holiday (4 weeks + 4 days / calendar year)
- A modern office with an open and spacious layout
- Working hours: varying from Monday to Friday between 08:00 - 18:00, Saturday from 09:00 to 17:00 (two free weekends per month)
The role
Job Title:
Customer Representative (Dutch-speaking) - Onsite - SP02
Job Description
We are looking for Dutch-speaking Customer Service Advisors for the Specsavers customer service in our office in Malaga!
If you love helping others daily, are strong on the phone, and are handy with computer use as part of your work, then we have an exciting job for you. This is in an energetic and fun working environment, surrounded by dedicated and expert colleagues.
What you'll do
In the role of Customer Service Advisor, you will primarily handle incoming and outgoing telephone calls, as well as Live Chat and email with existing customers. You will help the customer with questions regarding orders, products, and offers, doing so with a focus on good service and a friendly approach, in order to achieve the goals set by Specsavers.
A large part of your duties consists of ensuring that the customer receives world-class service.
- You answer questions and help eCommerce customers via telephone, Live Chat, and email regarding online orders and payments.
- You handle calls that are forwarded by the stores and register these correctly via the ticketing system
- Your "number 1 focus" is providing the best customer service, including a focus on continuous improvement of customer satisfaction
- You follow the prescribed procedures created for and within the project
- Possibility to handle inquiries via Social Media in the future
- Teamwork, communicating quickly and adequately via the various communication channels
- Achieving set targets
START
LOCATION: Malaga, Benalmádena
Location:
ESP Benalmadena Costa - Plaza Solymar, C.C. Benalmar Local 12
Language Requirements
Dutch (Required), English
Time Type:
Full time
Hiring process
Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do
- Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
- The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.
Hiring process
Do you recognize yourself in the description above and would you like to join our team? Then send us your CV today!
About Concentrix
Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.
In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.
- Industry
- BPO
- Founded
- 2006
- Employees
- 100,000+
- Headquarters
- Tempe, USA
- In Spain
- Barcelona
- Website
- concentrix.com
Good to know if you are moving
- Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
- The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
- Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
- The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
- Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.
In their own words
About the company & team
You will work from our new spacious office in sunny Benalmádena-Málaga, where you will become part of the Concentrix family, where collegiality, development, and attention to diversity are highly valued.
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