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Customer Service Representative - French & Spanish speaking - Automotive

On-site in Barcelona·Full-time·Added 6 days ago (last checked 19 Oct)

Concentrix

237 open roles

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Overview

Salary: €19,624 a year
About €1,430 a month after tax.
Work mode: On-site, Barcelona
Contract: Full-time
Hours: Monday to Friday
English: Required
Other languages: French
Education: Upper secondary (Bachillerato)

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Skills

Requirements

What we're looking for

We welcome people from diverse backgrounds who are curious, motivated, and eager to learn. If you are passionate about helping others and delivering excellent customer experiences, you will thrive with us.

- Are bilingual or proficient in French with an advanced level of Spanish and English
- A minimum of a high school diploma is required (additional qualifications are considered an asset).
- A strong interest in the technical field, along with a commitment to remain in the project for at least two years, is highly valued.
- You are customer-oriented, with excellent communication skills and a solid commercial mindset.
- A business-oriented approach will support more effective engagement with clients and stakeholders.
- Education in business or commercial fields, as well as prior experience in a contact centre environment, will support your development in this role, although these are not mandatory requirements.

Languages

Language Requirements: English, French (Required), Spanish

Pay & benefits

What you'll get

Career Growth and Personal Development This is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career.

We go beyond expectations by creating experiences that truly stand out. That's why we invest in our people, technology, and future - including yours.

In this role, you'll benefit from:

- Full-time (39 hours/week) permanent contract, Monday to Friday (08:00-17:00)
- Salary of €19.623,94 gross/year + up to €4.000 gross/year in bonus
- Office in Barcelona
- Referral bonus opportunities
- Fully paid training on the company and your project
- Career development programs and specialized courses

The role

Job Title:

Customer Service Representative - French & Spanish speaking - Automotive - Onsite - FA02

Job Description

Step into a Game-Changing Career Ready to join an innovative and fast-growing team? We're a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world's most recognized brands - the ones you use every day - helping them grow through technology and integrated solutions.If you're looking to develop your career and feel inspired, this is your opportunity.

As a Customer Service Representative ( Onsite), you'll be part of a dynamic team of game-changers shaping the future of the fashion industry.

What you'll do

At the heart of everything we do is a commitment to people - our clients, their customers, our teams, our community, and our planet

. As a Customer Service Representative, you will:

- Handle calls through CRM agent portal
- Create quotations and orders via SAP system
- Expedite and communicate expected delivery times to customers
- Offer basic product advice to individual customer needs (at least catalogue knowledge)
- Provide first level technical assistance to help customers identify their requirements for products and services
- Call back customers
- Lead management
- Other duties and tasks as assigned

How you'll work

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Time Type: Full time

Hiring process

Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do

Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

About Concentrix

Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.

In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.

Industry: BPO
Founded: 2006
Employees: 100,000+
Headquarters: Tempe, USA
In Spain: Barcelona
Website: concentrix.com

Good to know if you are moving

Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.

In their own words

Additional information

At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too.

If this sounds like the next step in your career, we'd love to hear from you. Apply today and discover why over 440,000 game-changers worldwide choose Concentrix as their employer of choice.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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