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Operations Manager (Spanish speaking)

On-site in Barcelona·Full-time·Added 2 days ago (last checked 19 Oct)

Concentrix

237 open roles

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Overview

Salary: €32,663 a year
About €2,070 a month after tax.
Work mode: On-site, Barcelona
Contract: Full-time
Hours: Monday to Friday
Spanish: Fluent
English: Required
Experience: 2+ years
Benefits: Private health insurance

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Skills

Requirements

What we're looking for

- Are proficient or bilingual in Spanish plus you have an advanced level English

- Possess previous experience working within a call center environment with a min of 2 years of experience as a manager/supervisor.

- Have excellent organizing and leadership skills

- Possess excellent team management skills.

- Have outstanding communication and interpersonal abilities

- Can implement and manage change

Pay & benefits

What you'll get

- 39 hours/week permanent contract: Monday to Friday from 09:00 to 18:00

-Salary 32.662,92 euros gross/year + up to 5000 euros gross/year in bonus + restaurant card + private medical insurance

- Central location in Barcelona

- Bring-a-friend (referral) bonus opportunities

- Career development programs and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements

Time Type: Full time2026-11-09

The role

Job Title:

Operations Manager - (Spanish speaking) - Onsite - IN02

Job Description

The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

Ready to ditch the ordinary and embrace the extraordinary? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as an Operations Manager in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in Fashion.

What you'll do

- Improve and monitor operational processes

- Carry out the necessary steps, updating/monitoring of internal regulations

- Participate, coordinate and monitor quality processes

- Manage and supervise personnel

- Optimate work processes and staff productivity

- Collect metrics, analyze these and report to customers

- Organize and optimize shifts

- Conduct regular coaching sessions as well as refresher training for Team Leaders to maintain product/tools knowledge and make them successful at their day-to-day work.

Hiring process

Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do

Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

About Concentrix

Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.

In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.

Industry: BPO
Founded: 2006
Employees: 100,000+
Headquarters: Tempe, USA
In Spain: Barcelona
Website: concentrix.com

Good to know if you are moving

Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.

In their own words

Additional information

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

All open roles at Concentrix