German Customer Specialist - Malaga

Urgent Job Opportunity in the Hotel Industry Starting 21st of March*

We are seeking talented German-speaking Customer Support Agents to join an exciting project for a major hotel chain! This is your chance to be part of a dynamic and growing team based in Malaga, Spain.

Responsibilities

• Communicate with customers via phone, chat, and e-mail in German.
• Handle and resolve customer inquiries efficiently, ensuring a high level of satisfaction.
• Provide troubleshooting for mobile devices (phones, tablets, etc.).
• Assist customers with managing and securing their accounts and passwords.
• Track and follow up on customer cases to ensure timely resolution.

What You Bring

• Fluency in German (C2) and Advanced English.
• Excellent communication skills.
• Previous customer support experience is a plus.
• Strong problem-solving and troubleshooting abilities.
• Knowledge of online community dynamics and digital trends.

Requirements

• Based in Malaga, Spain. or able to move right away (Relocation package on offer)
• Valid NIE, NAF, and a Spanish bank account.
• High school diploma or equivalent.
• Dynamic, proactive, and eager to learn.
• Open to work on rotational shifts.