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Service Desk Level 1 Technician

Hybrid in Málaga·Full-time·Added yesterday (last checked 4 Nov)

Accenture

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Our summary

Hours: Rotating shifts
Work mode: Hybrid, Málaga
Contract: Full-time
English: Required
Other languages: German
Education: University degree
Benefits: Flexible pay plan

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

1 to 6 years of experience in Service Desk or IT Support environments.
Experience with ITSM tools such as ServiceNow, Remedy, or similar platforms.
Experience in data analysis and reporting using Power BI.
Experience troubleshooting technical incidents in Windows environments, basic networking, and corporate applications.
Minimum B2 level of English.
We are also looking for candidates who speak Dutch, Portuguese, or German. Fluency in any of these languages will be highly valued depending on the project requirements.
Vocational training diploma or higher qualification in IT, Telecommunications, or a related technical field, or an equivalent university degree.
24/7 availability, as the role may require working in rotating shifts.

Nice to have

Experience in automation using Python, PowerShell, or other programming/scripting languages.
Experience in Artificial Intelligence projects applied to IT operations or support.
Previous experience in team supervision or coordination roles.
Certifications in ITIL, Power BI, Azure, AWS, or other relevant technologies.
Experience in customer support or technical contact center environments.
Knowledge of monitoring and operational analysis tools.

The role

THE WORK: Explore new opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Customer Technical Support, fostering a collaborative environment where learning and contribution are valued. We invite you to join us in this exciting journey of growth and shared success. Drive incident and outage management, investigation, and restoration. Monitor systems and trends to improve performance and prevent incidents. Track and facilitate acceptance of changes to production environments. Operate information technology production services according to management protocols and service level agreements. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Customer Technical Support. A minimum of zero of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in Customer Satisfaction. Intermediate proficiency in Quality Assurance.

Nice-to-Have Requirements

At Accenture, recognized as a Great Place to Work®, we are committed to a hybrid working model that, thanks to technology and our facilities, enables us to maintain the human connection that is essential when working with our teams and clients. This connection allows us to foster our culture of inclusion and diversity and to be recognized by Refinitiv as one of the most diverse companies in the world.

In addition, we offer benefits such as:

Health, life, and accident insurance.
Medical services and wellbeing programs.
Flexible compensation plans and employee share purchase programs.
Flexible working programs, including working hours, days off, and holidays.
Individualized training and career development plans.
Sustainability programs and the Accenture Foundation.
Employee networks focused on diversity and inclusion.
Other benefits, including special conditions with Bankinter and profit-sharing programs.

Hiring process

2 steps1 interviewa task to do

Application · 15 min
Application review · With recruiters
Interviews
They contact you by phone or email (Workday) to schedule interviews by phone, video call or in person.
Online activity
Online test · Not every role
For some roles you are asked to complete an online activity on technical skills, strengths or decision-making.
Offer

Response time depends on the role and area; your recruiter can give you guidance.
If you are not selected, they keep your information for future opportunities.

About Accenture

Accenture is a global professional services company specializing in information technology services and consulting, with a workforce of over 700,000 people serving clients in more than 120 countries. The company operates across five business areas: Strategy and Consulting, Technology, Operations, Industry X, and Song, offering services that range from digital transformation and AI implementation to SAP integration and cybersecurity. Accenture is recognized as a global leader in consulting and technology services, consistently ranked among the world's largest and most influential firms in its sector.

In Spain, Accenture has a significant presence with offices in Madrid, Barcelona, and other major cities, employing thousands of professionals. The company is a major employer of international talent, offering roles in areas such as SAP consulting, AI engineering, cybersecurity, and digital design. Accenture's work culture emphasizes innovation, continuous learning, and diversity, making it an attractive destination for professionals seeking to advance their careers in a global environment. With a strong focus on emerging technologies like generative AI and agentic AI, Accenture Spain provides ample opportunities for international hires to work on cutting-edge projects.

Industry: Consulting
Founded: 1989
Employees: 500,000+
Headquarters: Dublin, Ireland
In Spain: Madrid, Barcelona, Bilbao and 4 more

Good to know if you are moving

Accenture Spain has offices in Madrid, Barcelona, and other cities, with a large number of roles in technology and consulting.
The company offers a global career framework, making it easier for international hires to transfer between countries.
Accenture is known for its strong focus on learning and development, with extensive training programs and certifications.
Many roles in Spain are bilingual, requiring both Spanish and English, but some positions are open to English-only speakers.
Accenture provides visa sponsorship and relocation support for qualified international candidates.

In their own words

About the company & team

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Additional information

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other legally protected status. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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