Customer Support Consultant

Basic understanding of financial products and market data platforms, with a strong eagerness to learn and quickly become proficient in Infront's software products Excellent interpersonal and communication skills to build trust and maintain clear, professional client interactions Ability to work independently, manage a caseload of support tickets efficiently, and prioritize tasks in a fast-paced help desk environment Strong customer service orientation with the capability to accurately assess client inquiries, provide first-level support, and escalate complex issues appropriately Proven problem-solving skills with a structured and analytical approach to issue resolution Fluent in English, both written and spoken You are curious, proactive, and motivated to continuously develop your knowledge while helping clients maximize the value of Infront's solutions Our offer Health & wellness: Benefit from wellbeing initiatives tailored to local needs, including access to an employee assistance programme that provides confidential support to employees and their families. Holiday: Enjoy competitive holiday entitlement aligned with local markets, so you can rest and recharge. Remote work: Enjoy the opportunity to work one day a week from home, with flexible working hours where possible. You may also request to work up to four weeks per year from a different location. Learning & development: Support your career progression with access to learning resources, ongoing conversations with your manager, and opportunities to share the knowledge you gain with your team. Culture & impact: Be part of an international team with a startup mindset and play a key role in making a meaningful impact. Our offices: Work from Europe's leading financial centres and be at the heart of where finance happens. Additional notes All candidates selected for employment are subject to Pre-Employment Screening. This process includes professional reference and background checks conducted by our third-party partner, ZINC. These screenings are part of our commitment to ensuring a secure, compliant, and trustworthy workplace. This position will be based in our office in Madrid, and we can only consider applications from candidates who are already based in Madrid and who are eligible to work in Spain and do not require sponsorship for a work permit. We kindly ask that you submit your CV in English.

English : 3- Business fluent