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French Market - Fashion Customer Service Representative

On-site in Barcelona·Full-time·Added today (last checked 15 Oct)

Agency

Grupo Crit

756 open roles

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Overview

Salary: €18,471 a year
About €1,390 a month after tax.
Work mode: On-site, Barcelona
Contract: Full-time
Hours: Monday to Friday
English: Required
Other languages: French

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Requirements

What we're looking for

Key Competencies

Data accuracy
Attention to detail
Ability to gain immediate credibility and trust
Exceptional communication skills
PC and system literate
Confident and enthusiastic
The ability to work well as part of a team as well as independently
C2 level of French
Fluency in English or Spanish
First class written, verbal and interpersonal skills
Numerate and articulate
Well organized, reliable and thorough

Nice to have

Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Pay & benefits

What you'll get

Salary: 18.471 € gross/year
Individual career paths to grow within the project
Engage in an excellent work environment and team building activities.
Dynamic and international environment

The role

From Grupo CRIT Barcelona, we are currently looking for a motivated and customer-oriented professional to join a dynamic international team within the fashion industry, working for one of the most important Spanish fashion brands. In this role, you will provide outstanding support to customers through different communication channels, ensuring an excellent service experience while contributing to customer satisfaction and business growth. If you are enthusiastic, detail-oriented, and passionate about delivering high-quality customer service in a fast-paced environment, we would love to hear from you.

What you'll do

Receive incoming telephone calls from new and existing customers
Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales

How you'll work

38.5hs/week from Monday to Friday, between 9.00 and 18.00
Temporary contract of 1 months

About Grupo Crit

Grupo Crit is a French staffing and recruitment group headquartered in Paris, providing temporary work, permanent placement, and HR outsourcing services across multiple industries. With a strong presence in France and expanding operations in Spain, the company connects businesses with skilled workers in sectors such as logistics, manufacturing, administration, and technical trades. The group operates through a network of local agencies, offering flexible employment solutions to both companies and job seekers.

In Spain, Grupo Crit has a significant footprint with numerous job openings across regions like Madrid, Barcelona, Zaragoza, and Andalusia, reflecting its role as a major employer in the country's staffing sector. The company's work culture is centered on operational efficiency and matching talent with client needs, making it a practical entry point for international professionals seeking temporary or permanent roles in Spain, particularly in industrial and administrative positions. However, as a staffing agency, its relevance to international hires is primarily through the roles it manages rather than a distinct corporate culture.