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Field Service Engineer (English-speaking) - Hybrid HD01

Hybrid in Barcelona·Full-time·Added 9 days ago (last checked 26 Oct)

Concentrix

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Our summary

Salary: €20,000 a year
About €1,450 a month after tax.
Hours: 39 hours a week
Work mode: Hybrid, Barcelona
Contract: Full-time
English: Required

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Skills

Pay & benefits

What you'll get

- Full time 39 hours/week permanent contract: Monday to Thursday 14-23h, Friday 14-22h or Monday to Thursday 17h-2:00, Friday 17:00-1:00

- Salary package: base salary of 20,000 euros gross/year + up to 4,000 euros gross/year in bonus

- Great location in Barcelona

- Bring-a-friend (referral) bonus opportunities

- Full paid training on the company and the project you'll be working on

- Career development programs and specialized courses

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English (Required), French, Spanish

Time Type: Full time

The role

What you'll do

- Deliver on-site service via work orders: install, commission, maintain, and repair customer equipment

- Provide remote technical support and manage complex escalations, including L1 analysis and advanced troubleshooting

- Handle multiple escalations in parallel, meeting SLA targets and minimizing upward escalation

- Document service activities, produce technical reports, and train customers on operation and basic maintenance

- Ensure compliance with safety and quality standards

- Communicate service delivery in English (additional languages a plus)

- Demonstrate flexibility to travel and work at customer sites

Experience the power of a game-changing career

Job Title:

Field Service Engineer (English-speaking) - Hybrid HD01

Job Description

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Field Service Engineer in Barcelona (hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech.

Concentrix is a great match if you have

- A native or proficient level in English and f you speak Spanish it would be a plus

- Ability to read and interpret electrical diagrams; solid knowledge of electrical and electronic systems

- Strong hands-on technical skills with high attention to detail and an engineering mindset

- Ability to analyze complex machine behavior, understand subsystem interactions, and develop advanced troubleshooting solutions

- Experience supporting installations, site preparation, and complex systems (mechanical, electrical, water)

- Proven background in field service, maintenance, or technical support within electromechanical or industrial environments

- Strong troubleshooting, problem-solving, and remote diagnostics skills, with high productivity and low re-escalation rates

- Solid business and operational awareness, including KPI understanding, responsible parts usage, and work order optimization

- Ability to propose process improvements, workflow enhancements, and efficiency gains

- Strong customer-facing and communication skills, able to manage critical situations through full resolution

- Collaborative, growth-oriented team player who actively contributes to technical forums and meetings

Hiring process

Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do

Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

About Concentrix

Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.

In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.

Industry: BPO
Founded: 2006
Employees: 100,000+
Headquarters: Tempe, USA
In Spain: Barcelona

Good to know if you are moving

Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.

All open roles at Concentrix