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Training & Quality Specialist (Catalan speaking)

On-site in Barcelona·Full-time·Added today (last checked 26 Oct)

Concentrix

160 open roles

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Our summary

Salary
€24,171 a year

About €1,610 a month after tax.

Hours
Rotating shifts · Monday to Friday
Work mode
On-site, Barcelona
Contract
Full-time
English
Required
Other languages
Catalan
Experience
2+ years

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

Requirements

What we're looking for

  • At least 2 years of experience in Quality, Training, Coaching, or a similar role.
  • Fluent in English and either Catalan, Galician or Basque, both written and spoken.
  • Strong analytical skills and the ability to interpret data and translate insights into action.
  • Intermediate-level Excel skills and experience with reporting tools such as Power BI or DOMO.
  • Excellent communication, coaching, and stakeholder management skills.
  • Strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.

Nice to have

  • Familiarity with quality assurance processes, CRM tools, data analysis, or AI/BOT environments is a plus.

Languages

Language Requirements: Catalan (Required), English, Spanish

Pay & benefits

What you'll get

  • 39 hours/week permanent contract: rotative Monday to Friday from 09:00 to 18:00
  • Salary 24.171,4 euros gross/year + up to 2000 euros gross/year in bonus
  • Bring-a-friend (referral) bonus opportunities
  • Career development programs and specialized courses

Ready to take the next step?

Join Concentrix and help shape better customer experiences through quality, training, and continuous improvement in the fashion industry.

Time Type: Full time

The role

Job Title:

Training & Quality Specialist (Catalan- speaking) - On-site - Travel Industry EJ01

Job Description

At Concentrix, we're looking for a Trainer & Quality Specialist to support a customer service team within the travel industry. If you have an eye for detail, enjoy helping others improve, and like using data to find better ways of working, we'd love to hear from you!

What you'll do

Your responsibilities

  • Monitor and improve quality by conducting evaluations and calibrations, providing structured feedback, and ensuring consistency across human and AI-assisted quality assessments.
  • Train and coach team members through onboarding sessions, refresher training, and targeted coaching to address skill gaps and improve performance.
  • Analyze performance and customer feedback by reviewing quality results, KPIs, and customer complaints to identify trends and root causes.
  • Prepare reports and insights using Excel, DOMO, and Power BI to support decision-making and collaborate with management on improvement plans.
  • Drive continuous improvement by identifying opportunities to optimize processes, maintain quality standards, and support operational excellence.
  • Support AI and automation initiatives by contributing to AI/BOT training, knowledge management, and the improvement of evaluation criteria and AI-driven solutions.

How you'll work

  • Central location in Barcelona

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Hiring process

Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do

  • Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
  • The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

About Concentrix

Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.

In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.

Industry
BPO
Founded
2006
Employees
100,000+
Headquarters
Tempe, USA
In Spain
Barcelona

Good to know if you are moving

  • Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
  • The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
  • Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
  • The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
  • Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.

In their own words

Additional information

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

All open roles at Concentrix

Location

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