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Sales Support Specialist (French speaking)

Remote, Barcelona·Full-time·Added 2 months ago (last checked 8 Oct)

Concentrix

215 open roles

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Overview

Salary: €22,000 a year
About €1,500 a month after tax.
Work mode: Remote, with limits
Contract: Permanent contract, full-time hours
English: Required
Other languages: French

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Requirements

What we're looking for

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

- Are bilingual or proficient in French plus advanced English

Proven project management experience with success in managing deadlines, customers, and schedules.
Demonstrated ability to resolve issues and maintain strong relationships with customers.
Excellent written and verbal communication skills.
Service orientation with the ability to break down complex concepts for anyone to understand.
Knowledge of important Support KPIs.
You are tech- and data-savvy.
You learn new tools quickly and deeply, and are always tracking down new ways to streamline and gain efficiency.
You exhibit extreme attention to detail and meticulous organizational habits.
Superb listening skills, service mindset and the proven ability to dig deeper to solve problems.
Time management skills and a strong sense of urgency, ownership and accountability, you will need to be able to prioritize constantly.
Orientation toward analytics and process improvement opportunities.

Pay & benefits

What you'll get

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

In this role, we offer benefits that help support your unique lifestyle:

- Full-time 39h/week, permanent contract: Monday to Friday from 9:00 - 18:00

- Salary 22.000 euros gross/year + up to 2.400 euros gross/year in bonus

- Remote from Spain

- Bring-a-friend (referral) bonus opportunities

- Full paid training on the company and the project you'll be working on

- Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."

The role

Job Title:

Sales Support Specialist - (French speaking) - Onsite - BM01

Job Description

What you'll do

In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.

As a Sales Support Specialist on our team, you will:

Respond to seller queries in a timely and accurate way, via email.
Identify needs and help them use specific features. You play a key role in educating our seller base.
Be a mediator between internal stakeholders and sellers.
Communicate in a clear and concise way, adapting your answers to the needs of each seller.
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
Update our internal databases with information about technical issues and useful discussions with sellers.
Inform sellers about new features and functionalities.
Assist content managers in improving our FAQ, aiming to reduce the overall contact rate by providing qualitative self-help to our sellers.

R1743466

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English (Required), French (Required)

Time Type:

Full time

Hiring process

Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do

Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

About Concentrix

Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.

In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.

Industry: BPO
Founded: 2006
Employees: 100,000+
Headquarters: Tempe, USA
In Spain: Barcelona
Website: concentrix.com

Good to know if you are moving

Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.

In their own words

About the company & team

Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Sales Support Specialist you will be part of our team of game-changers who are powering the brands of the future.

Additional information

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

All open roles at Concentrix