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French Customer Advisor

On-site in Barcelona·Full-time·Added over 4 years ago

This job was published 4 years ago

Cross Border Talents

95 open roles

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Overview

Job details

€19,220 a year
Gross, as stated in the ad.
About €1,420 a month after tax.
Full-time hours
Per the ad.
A relocation package
Help with the move, per the ad.
Relocation help
Indicative — the ad doesn’t promise sponsorship.

Requirements

Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
Work on-site in Barcelona
A relocation package offered.

Pay & benefits

What you'll get

What do we offer:

Full-time (39 hours/week) from 08.00 until 22.00, from Monday to Sunday
Relocation Package:
- Flight/Train tickets
- 600€ after 1 month in the company
- PCR test cost compensation
Salary: 19.220,00€ gross/year
Continuous training and development program
Employment with the world's largest provider of contact center services
Excellent work environment, great colleagues, social arrangements and personal development
Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

Requirements

What we're looking for

To be successful in this role you need:

Native level of French and C1 level of English
Previous customer facing experience (B2B or B2C)
Prior experience in multi-channel customer support
Experience working within a metric and target focused work environment
Excellent listening and communication skills, written and verbal
Demonstrated ability to work through complex technical problems
Strong attention to detail

The role

We are recruiting tech savvy experts to support the users of a world leader company in in technology services.

Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

What you'll do

As a Technical Support Expert your responsibilities will be:

Interact with users via email, phone, and chat
Analyze and evaluate users' specific account setups and previous interactions to recommend solutions
Troubleshoot technical questions including software, hardware, and logistic questions
Escalate complex issues and provide context to the reason for the escalation

About Cross Border Talents

Cross Border Talents is a recruitment and staffing agency specializing in multilingual talent acquisition, primarily for tech, sales, and customer service roles across Europe. Based in Lisbon, Portugal, the company connects international professionals with employers in various sectors, including digital marketing, IT support, and sales, with a strong focus on roles that require specific language skills. They operate as a talent solutions provider, managing recruitment for companies that need multilingual teams, particularly in hubs like Barcelona and Malaga.

In Spain, Cross Border Talents has a significant presence, with numerous open positions in Barcelona, Madrid, Valencia, and Malaga, catering to a wide range of European languages such as German, Dutch, French, and Nordic languages. Their work culture is centered on international mobility and career development, making them a relevant partner for professionals looking to relocate to Spain. They offer opportunities in various sectors, including tech support, digital marketing, and sales, often with the possibility of remote work, which is attractive for international hires seeking to establish themselves in Spain.

Employees: 50–200
Headquarters: Lisbon, Portugal
In Spain: Barcelona, Madrid, Valencia and 1 more
Website: cbtalents.com

Good to know if you are moving

Cross Border Talents specializes in placing multilingual professionals, making it easier for international candidates to find roles that match their language skills.
They have a strong presence in Barcelona, with many roles offering relocation support for candidates moving to Spain.
The company works with major global tech companies, providing opportunities to work on well-known products like Google Ads.
Many positions are remote-friendly, offering flexibility for international hires.
They cover a wide range of languages, including German, Dutch, French, and Nordic languages, which is ideal for non-Spanish speakers.

All open roles at Cross Border Talents