Relocation🇬🇧
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89,000+ live jobsGerman Customer Advisor
On-site in Barcelona·Full-time·Added 17 days ago (last checked 4 Nov)
Our summary
- Work mode
- On-site, Barcelona
- Contract
- Full-time
- Relocation
- A relocation package
- English
- Required
- Other languages
- German
- Education
- Upper secondary (Bachillerato)
- Benefits
- Private health insurance
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Skills
Nice to have
Requirements
What we're looking for
- Fluency in German (minimum C1) and Advanced English knowledge
- Great communication skills
- Strong troubleshooting skills
Nice to have
- Familiarity with iOS and/or MacOS, or comparable technology is a plus
- Prior customer support experience would be an advantage
Education & certifications
- Highschool Degree
Languages
- Fluent in German & English
Pay & benefits
What you'll get
- Abroad Relocation package on offer
- Monthly salary
- Bonuses (Depending on the project)
- Benefits (Spanish lessons, free entrance to various spaces and much more)
- Health insurance
The role
Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in German? Our client has a diverse portfolio of projects within the Customer Support sector and is actively looking for German-speaking individuals to join their dynamic team in Barcelona. This is an excellent opportunity for those who are passionate about customer service and are eager to be part of a growing, multicultural environment.
What you'll do
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage/secure their account & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
How you'll work
- Able to immediate start (the projects will start from the 12th of August, onwards)
- Full time (40h/week) + 2 Days OFF
Requirements
- Dynamic and Proactive
- Strong understanding of online community dynamics and digital content trends.
- Excellent judgment and decision-making skills, with the ability to handle sensitive and complex content issues.
About KultureTalent
KultureTalent is a recruitment, talent consulting and outsourcing firm that describes itself as "a leader in Global Recruitment, Operational and Talent Consulting and Outsourced Solutions." According to its website, it assists companies in finding talent, developing talent pipelines and outsourcing non-core services, positioning itself as a strategic partner covering "human capital services, outsourcing solutions and expert advisory across all industries." Its careers page currently advertises 140 open positions, predominantly multilingual customer support, sales, content moderation, recruiting and technical roles placed with client companies across Europe.
- Industry
- Staffing