Senior Manager, Revenue Operations, Customer Success

Remote from Spain·Full-time·Added 5 days ago

Dandy

10 open roles

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What they offer

€80,000 - €100,000 a year
Gross, as stated in the ad.
About €4,410 - €5,330 a month after tax, or €4,750 - €6,010 under the Beckham regime.
Full-time hours
Per the ad.
Fully remote
Per the ad.
Blue Card threshold
Indicative — the ad doesn’t promise sponsorship.

What they ask for

Work in English
English is required, per the ad.
Have 6+ years of experience
Mid-level role.

The role

Dandy is transforming the massive and antiquated dental industry-an industry worth over $400B. Backed by some of the world's leading venture capital firms, we're on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world-empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

Dandy is hiring a Senior Manager, Revenue Operations, Customer Success to join our rapidly growing venture-backed company. The Revenue Operations team is responsible for operationalizing our Revenue organization and driving the efficiency and scalability needed to support continued growth.

In this role, you'll support and scale our Customer Success organization, the team responsible for onboarding, training, activation, cross-selling, and retention across our SMB segment. You'll own the operational backbone of the function, ensuring the team has the processes, systems, insights, capacity, and incentives needed to improve productivity and drive customer activation, growth, and retention.

You will act as the strategic RevOps partner to Customer Success leadership, translating company goals into executable operating plans and driving continuous improvement across pursuit allocation, rep productivity, funnel conversion, and pipeline generation.

What you'll do

Own end-to-end Revenue Operations support for the Customer Success organization, from Training to ramped customer
Translate company-level revenue and pipeline goals into clear, executable operating plans for the Customer Success team
Partner with Customer Success leadership on capacity planning, headcount modeling, territory design, productivity targets, and performance management
Develop and optimize pursuit prioritization, routing, distribution, and coverage strategies to ensure reps focus on the highest-value opportunities
Build reporting and dashboards that provide clear visibility into rep activity, productivity, funnel conversion, pursuit health, and pipeline generation
Identify funnel gaps and partner with Customer Success leadership to improve connect rates, meeting-set rates, show rates, and overall meetings held
Design, refine, and automate workflows that increase Customer Success efficiency and reduce administrative work
Establish strong pipeline-management practices, including aging, follow-up, recycling, and closed-lost processes
Partner with Sales, Marketing, Enablement, and central RevOps to ensure alignment across the top-of-funnel customer journey
Support experimentation and pilots across messaging, channels, lead prioritization, and rep workflows, then translate successful tests into scalable operating processes
Support a Customer Success organization that will be expanding internationally into several countries over the next 12 months

Requirements

What we're looking for

6-8+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or a related field
Proven experience supporting a Customer Success, SDR, outbound sales, or pipeline-generation organization
Strong understanding of Customer Success funnel metrics, including activity, connect rates, meetings set, meetings held, conversion rates, and pipeline generation
Experience with capacity planning, territory design, routing, lead or pursuit prioritization, and performance management
Strong understanding of CRM systems such as Salesforce and analytics tools such as Looker and Hex
Demonstrated ability to translate strategy into clear, scalable processes and operating rhythms
Exceptional analytical, communication, and stakeholder-management skills
Experience working in high-growth, fast-paced environments preferred
Operates with urgency and ownership and is comfortable navigating ambiguity
Able to identify problems, develop recommendations, and independently drive initiatives from strategy through execution

Pay & benefits

What you'll get

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off-ensuring our team members are supported no matter where they live and work.

About Dandy

Dandy is a dental technology company that provides a digital platform for dental labs and dentists, streamlining the process of designing, manufacturing, and delivering dental prosthetics. The company operates in the dental healthtech industry, offering a vertically integrated solution that combines software, hardware, and services to modernize the traditional dental lab workflow. Dandy has scaled rapidly since its founding, with a significant presence in the U.S. and expanding operations internationally.

In Spain, Dandy is establishing a growing hub, with open roles in Madrid and Barcelona, focusing on sales, customer success, and operations. The company is actively hiring international professionals to support its EMEA expansion, offering opportunities in account management, revenue operations, and customer experience. Dandy's work culture emphasizes innovation and efficiency, making it an attractive option for professionals looking to join a fast-paced healthtech scale-up with a global footprint.

Industry: Dental HealthTech
Founded: 2018
Employees: 500–1,000
Headquarters: Brooklyn, USA
In Spain: Madrid, Barcelona
Website: meetdandy.com

Good to know if you are moving

Dandy is expanding its EMEA operations from Spain, offering opportunities for international professionals to join a growing team in Madrid.
The company provides a modern, tech-driven work environment with a focus on innovation in the dental industry.
Open roles in Spain include sales, customer success, and operations positions, ideal for professionals with experience in healthtech or dental sectors.
Dandy offers a dynamic startup culture with potential for career growth as the company scales internationally.

In their own words

Additional information

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.

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