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Customer Experience Dental Lab Technician (Removables)

On-site in Barcelona·Full-time·Added 18 days ago

Dandy

10 open roles

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Overview

Job details

  • €27,200 - €34,000 a year

    Gross, as stated in the ad.

    About €1,770 - €2,150 a month after tax.

  • Full-time hours

    Per the ad.

Requirements

  • Have the right to work in Spain

    Dandy doesn't mention sponsorship in the ad.

  • Work in English

    English is required, per the ad.

  • Work on-site in Barcelona

    No relocation package mentioned.

  • Have 3+ years of experience

    Mid-level role.

Pay & benefits

What you'll get

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off-ensuring our team members are supported no matter where they live and work.

Requirements

What we're looking for

  • 3+ Years in a Dental Technician Role

  • 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases

  • Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices

  • Technologically adept with the ability to learn and navigate dental design platforms quickly.

  • Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.

  • Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.

  • Comfortable chatting live with doctors - whether it's over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly.

  • Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.

  • Desire to work in a fast-growing and rapidly changing fully-digital lab environment.

  • Ability to meet tight deadlines while maintaining exceptional quality standards across every case.

  • Native or near-native fluency in the local market language, with strong knowledge of local dental norms and terminology. English fluency is also required for global collaboration.

Nice to have

  • Previous experience in a customer-facing lab role is preferred.

The role

We're looking for experienced and dedicated Customer Experience Dental Lab Technicians - Removables to join Dandy. You'll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications. Your role will be to provide real-time technical support, ensuring quality outcomes and an exceptional experience for every doctor.

What you'll do

  • Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools.

  • Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.

  • Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.

How you'll work

  • 11 am - 8 pm CEST

  • 12 pm - 9 pm CEST

About Dandy

Dandy is a dental technology company that provides a digital platform for dental labs and dentists, streamlining the process of designing, manufacturing, and delivering dental prosthetics. The company operates in the dental healthtech industry, offering a vertically integrated solution that combines software, hardware, and services to modernize the traditional dental lab workflow. Dandy has scaled rapidly since its founding, with a significant presence in the U.S. and expanding operations internationally.

In Spain, Dandy is establishing a growing hub, with open roles in Madrid and Barcelona, focusing on sales, customer success, and operations. The company is actively hiring international professionals to support its EMEA expansion, offering opportunities in account management, revenue operations, and customer experience. Dandy's work culture emphasizes innovation and efficiency, making it an attractive option for professionals looking to join a fast-paced healthtech scale-up with a global footprint.

Industry
Dental HealthTech
Founded
2018
Employees
500–1,000
Headquarters
Brooklyn, USA
In Spain
Madrid, Barcelona
Website
meetdandy.com

Good to know if you are moving

  • Dandy is expanding its EMEA operations from Spain, offering opportunities for international professionals to join a growing team in Madrid.
  • The company provides a modern, tech-driven work environment with a focus on innovation in the dental industry.
  • Open roles in Spain include sales, customer success, and operations positions, ideal for professionals with experience in healthtech or dental sectors.
  • Dandy offers a dynamic startup culture with potential for career growth as the company scales internationally.

In their own words

About the company & team

Dandy is transforming the massive and antiquated dental industry-an industry worth over $400B. Backed by some of the world's leading venture capital firms, we're on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world-empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

Additional information

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.

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