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Quality Consultant

On-site in Madrid·Added yesterday (last checked 28 Oct)

Digi Spain

141 open roles

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Our summary

Work mode: On-site, Madrid
Contract: Permanent
Experience: 2+ years
Benefits: Private health insurance, life insurance, flexible pay plan, meal vouchers

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

• Experience: Minimum of 2 years leading the implementation of Quality Management Systems (demonstrable experience in ISO 9001 implementation is indispensable).

• Global systems vision: Experience working in quality environments.

• Regulatory and institutional experience: Management and preparation of external audits or inspections of a regulatory nature.

• Tools: Advanced Excel and notions of Power BI for the control and reporting of analytical quality indicators.

• Competencies: Analytical rigor, business vision, assertiveness, and fluid communication at an executive level and with regulators.

• Specific regulations: Knowledge, training, or previous experience in the ISO 18295 standard.

Pay & benefits

What you'll get

- Permanent contract.

- Home internet and health insurance (both after six months).

- Life insurance from the start of the contract.

- Good work environment and camaraderie.

- Incorporation into a growing company with great opportunities for promotion.

- At DIGI, we also offer a flexible compensation plan so you can select the services that best suit your lifestyle: restaurant ticket, daycare, transportation, and health insurance for family members.

The role

We need to recruit a Quality Consultant who will have the following functions:

• Regulatory planning and deployment: Structure the foundations and requirements for the adoption and certification of new regulations oriented towards customer service quality.

• Global management of Quality Systems: Comprehensively and transversally manage the Service Quality System and the Billing Quality System, ensuring their correct functioning within the continuous improvement cycle.

• Management of the commission model and interdepartmental governance: Lead, energize, and coordinate the different quality committees and commissions with other areas, ensuring operational alignment and the joint resolution of business issues.

• Management of External and Regulatory Audits: Coordinate, prepare, and lead regulatory inspections and official certification entities, guaranteeing the collection of evidence and the defense of regulatory compliance for both systems.

• Strategic analysis and reporting: Design and maintain reporting models and dashboards. Analyze regulatory deviations or incidents by applying root-cause methodologies to define and execute corrective action plans.

• Governance and document control: Draft and structure quality policies, manuals, and procedures, ensuring that documentation translates into real and homogeneous operations throughout the company.

About Digi Spain

Digi Spain is the Spanish subsidiary of Digi Communications, a major European telecommunications group headquartered in Bucharest, Romania. The company operates as a mobile virtual network operator (MVNO) and also provides fixed broadband services, including FTTH (fiber-to-the-home) installations, across Spain. With a strong focus on competitive pricing and expanding its network infrastructure, Digi Spain has grown rapidly, offering services to both residential and business customers.

In Spain, Digi has established a significant presence with offices and operations in multiple cities, including Madrid and Barcelona, and is actively expanding its fiber network across the country. The company is known for its dynamic work environment and offers numerous field-based roles such as FTTH installers, commercial agents, and technical positions, making it an attractive option for international professionals seeking hands-on roles in the telecom sector. Digi Spain values operational efficiency and customer satisfaction, providing opportunities for career growth in a fast-paced industry.

Industry: Telecom
Founded: 2008
Employees: 1,000–5,000
Headquarters: Bucharest, Romania
In Spain: Madrid, Barcelona

Good to know if you are moving

Digi Spain is part of a large European telecom group, offering potential for career growth within the broader Digi Communications network.
The company is actively expanding its fiber network across Spain, creating numerous field-based roles such as FTTH installers and technicians.
Many roles are customer-facing and may require Spanish language skills, but technical positions may be accessible to international candidates with relevant experience.
Digi Spain has a strong focus on competitive pricing and operational efficiency, which can provide a dynamic and fast-paced work environment.
The company has a presence in multiple Spanish cities, offering opportunities in various regions beyond Madrid and Barcelona.

In their own words

About the company & team

We are a telecommunications operator present in the Spanish market since 2008, offering fixed and mobile telephone and internet services, as well as television. We have our own high-performance fiber optic network that allows us to be leaders in internet access speed; and focused on the residential segment, we have our own stores and a wide distribution network for the commercialization of our services throughout Spain.

We belong to the DIGI Communications Group with over 30 years of experience in the telecommunications sector. Originating from Romania, where we have our main business, we are also present, in addition to Spain, in Portugal, Italy, and Belgium.

All open roles at Digi Spain