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IT Quality and Processes Consultant

Hybrid in Madrid·Full-time·Added 2 days ago (last checked 22 Oct)

Inetum

101 open roles

Our summary

Work mode
Hybrid, Madrid
Contract
Permanent contract, full-time hours
Experience
2+ years
Education
University degree
Benefits
Flexible pay plan

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • STEM university degree (Science, Technology, Engineering, or Mathematics).
  • Approximately 2-3 years of experience in similar positions, especially in activities related to quality, management systems, processes, or IT services.
  • Knowledge of quality and management models and standards, such as CMMI, ISO 9001, and ISO/IEC 20000-1. Knowledge of other standards such as ISO 27001, ISO 22301, ISO 27701, and ISO 30301 will also be valued.
  • Knowledge of CMMI, especially applied to software development processes. Experience in model assessments or evaluations will be valued.
  • Knowledge of IT service management, frameworks such as ITIL, and standards such as ISO/IEC 20000-1.
  • Knowledge and handling of ticketing or ITSM tools.
  • Intermediate English level.
  • Capacity for planning and organization, analytical thinking, teamwork, and results orientation.
  • Good ability to communicate with different internal stakeholders and ease in collaborating with different areas of the organization.
  • We are also looking for a person who is proactive, with an interest in learning, taking on new challenges, and evolving professionally.

Nice to have

  • Knowledge in security and privacy will be valued.

Pay & benefits

What you'll get

🙋‍♀️💻 You will be part of a great team of professionals with an interest in and motivation for technology.

⏱ You will work full-time with a flexible schedule and real remote work.

👩🏼‍🎓 Training provided by the company so that you can continue to develop and promote within the career plan that exists for you.

🎮 You will be able to attend relevant industry events and conferences.

✍🏼 Permanent contract.

😄 Stability and a great work environment.

💰 Competitive salary.

🆓 Access to corporate group benefits.

💵 Flexible compensation and additional benefits

The role

We are looking for a person with analytical capacity, results orientation, and good communication skills, interested in working in a technological environment and participating in corporate initiatives related to Quality, IT processes, CMMI, management systems, and continuous improvement.

What you'll do

  • Participate in the management, maintenance, and improvement of ICT processes, related to the software lifecycle, infrastructure management, and IT governance.
  • Collaborate in the implementation, maintenance, and improvement of management systems, policies, standards, procedures, and associated documentation.
  • Manage and maintain quality documentation and records, ensuring their correct update and traceability in corporate repositories.
  • Perform the monitoring and analysis of indicators and KPIs, collaborating in the preparation of statistics, reports, and dashboards that allow for the evaluation of process and service performance.
  • Identify improvement opportunities and participate in the definition, implementation, and monitoring of action plans.
  • Perform the monitoring of findings, deviations, and actions derived from compliance processes, audits, and assessments, verifying the progress of the defined measures.
  • Participate in the planning and execution of internal quality audits, as well as in the preparation and presentation of results in internal and external audits and in the definition of the corresponding action plans.
  • Collaborate in activities related to the CMMI model, software development processes, and model assessments/evaluations.
  • Provide advice and support to the different areas of the organization on matters related to quality, processes, and management systems.
  • Collaborate in activities linked to IT service management, including monitoring of SLAs/KPIs, incidents, requests, problems, and proposals to improve service efficiency.
  • Participate in multidisciplinary and corporate projects and initiatives related to quality, innovation, and process improvement.

About Inetum

Inetum is a global digital services and consulting company that provides technology solutions to businesses and public sector organizations. With a workforce of over 27,000 employees across more than 26 countries, the company specializes in areas such as cloud infrastructure, cybersecurity, application development, and digital transformation services. Inetum operates across various industries, including finance, healthcare, energy, and public administration, offering end-to-end IT services from consulting to managed operations.

In Spain, Inetum has a significant presence with multiple offices and a large team of IT professionals. The company is known for its collaborative work culture and focus on innovation, making it an attractive employer for international tech talent. Inetum actively hires for roles in software development, SAP consulting, Salesforce, and infrastructure management, offering opportunities for career growth and exposure to large-scale projects. For international professionals, Inetum provides a multicultural environment and the chance to work on diverse, high-impact initiatives across Europe and beyond.

Founded
2000
Employees
20,000–30,000
Headquarters
Paris, France
In Spain
Madrid, Barcelona
Website
inetum.com

Good to know if you are moving

  • Inetum has a large presence in Spain with offices in Madrid, Barcelona, and other cities, offering numerous opportunities for IT professionals.
  • The company works on international projects, providing exposure to global clients and cross-border teams.
  • Inetum offers roles in high-demand areas such as SAP, Salesforce, DevOps, and cybersecurity, which are valuable for career advancement.
  • The company provides a multicultural work environment, with employees from various nationalities and backgrounds.
  • Inetum supports professional development through training and certification programs, helping employees stay current with emerging technologies.

In their own words

About the company & team

We are a digital, international, and agile consultancy. In the era of post-digital transformation, we strive to ensure that each of our 28,000 professionals can continuously renew themselves by positively experiencing their own digital flow.

Each of them can design their own career path according to their preferences, work alongside their clients to build a more positive world in practice, innovate in each of the 27 countries, and balance their professional career with their personal well-being.

Our 28,000 digital athletes are proud to have been certified Top Employer Europe 2025

All open roles at Inetum

Location

Inetum · Madrid

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