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Payment Solutions Supervisor

On-site in Central SF +1·Full-time·Added today (last checked 16 Oct)

Overview

Work mode
On-site, Central SF / Barcelona Carretera d' Esplugues SF
Contract
Permanent contract, full-time hours

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This job advert was originally written in Spanish.

Requirements

Nice to have

  • Higher Vocational Training is desirable.
  • In the case of internal recruitment, previous experience in team management would not be essential.
  • Office software skills.
  • Banking regulations.
  • Team management.
  • Digital skills.

The role

What you'll do

  • Receive and review files opened by the different entities/clients.
  • Collect information from different tools and sources with the aim of studying the data and executing the corresponding actions for their subsequent resolution based on the stipulated banking parameters.
  • Entry of documentation into the various internal applications.
  • Analyze and evaluate data and files to transform them into information in order to carry out decision-making with the purpose of being resolved through the different applications.
  • Control of assigned personnel regarding absences, rosters, delays, vacations, etc., taking into account the personnel required to reach the marked objectives.
  • Balance the workloads among the agents.
  • Support and training for new hires.
  • Monitoring of agents for their evaluation and assessment of KPIs.
  • Preparation of service reports.
  • Individual meetings with agents to understand their work performance.
  • Correcting deviations in the event of failure to meet established objectives.
  • Periodic meetings with the team, in order to guarantee the transfer of necessary information regarding the service.
  • Participation in the creation of measures for the improvement of agents (on an individual basis), as well as the service.
  • Follow the instructions indicated by the Service Supervisor at all times.
  • Meet Quality Standard Objectives.
  • Follow the established Procedures for the Service.
  • Respect the defined service level indicators.
  • Assume and execute the established procedures to achieve the level of Excellence.
  • Perform AHT (Average Handling Time) measurements for the control and improvement of processes.
  • Conducting knowledge tests to evaluate the training level and competencies of the agents.
  • Carry out internal audits to verify compliance with established procedures and service quality.
  • Preparation and updating of operating manuals and process flowcharts to ensure the correct transmission of information and standardization of processes.
  • Ensuring compliance with the different management systems implemented in the organization, including their policy and the set of requirements that comprise them.

About Grupo Diusframi

Grupo Diusframi is a Spanish financial services group based in Madrid, specializing in payment solutions, cash management, and related financial technology services. The company operates across multiple business lines, offering services such as payment processing, treasury management, and fraud prevention, primarily serving corporate clients. With a workforce of several hundred employees, it has established itself as a recognized player in the Spanish financial services sector.

In Spain, Grupo Diusframi has its main operations in Madrid, where it manages a range of customer-facing and technical roles. The company is known for its focus on operational excellence and customer service, and it actively hires for positions in support, fraud prevention, and network communications. For international professionals, the company offers opportunities to work in a dynamic Spanish financial environment, with some roles requiring multilingual skills such as Catalan and English, indicating a diverse and inclusive workplace.

Industry
Financial Services
Employees
500–1,000
Headquarters
Madrid, Spain
In Spain
Madrid

Good to know if you are moving

  • The company is headquartered in Madrid, Spain, offering a central location for professionals looking to work in the Spanish capital.
  • Some roles require multilingual skills, such as Catalan and English, which can be an advantage for international candidates.
  • The company operates in the financial services sector, providing opportunities in areas like fraud prevention, treasury, and network communications.
  • Grupo Diusframi uses Personio for its job applications, indicating a structured and modern HR process.
  • The company has a strong focus on customer service and operational roles, which may be suitable for professionals with experience in financial operations.
All open roles at Grupo Diusframi
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