Teleoperator

Job requirements

• Education: Compulsory secondary education (ESO) or equivalent. Training in sales, customer service or communication will be valued.

• Experience: Previous experience in a call center, telemarketing, telephone sales or customer service is desirable.

• Technical skills: Proficiency with switchboards, office tools and CRM systems.

• Effective communication: ability to express oneself clearly, warmly and persuasively.

• Customer orientation: identify needs, show empathy and offer solutions.

• Results orientation: focus on acquisition and retention targets.

• Resilience: tolerance for rejection and the ability to maintain motivation.

• Organization and time management: handle multiple calls and tasks efficiently.

• Teamwork: collaborate with the sales and customer service areas.

• Proactivity: initiative to anticipate needs and opportunities.

• Positive and motivating attitude.

• Confidence in communication and a warm approach.

• Persuasion skills balanced with a service orientation.

• Perseverance in the face of customer rejection.

• Professionalism and integrity in customer relationships.

We offer:

Joining a dynamic team passionate about sport.

Training and professional development opportunities.

Special benefits for use of the sports facility.

At Duin we are looking for Telemarketers with a passion for sports and customer service, to join our team focused on customer acquisition and retention.

The purpose of the position is to contact potential customers to introduce products and services, with the aim of generating new sales, while also managing the care, follow-up and retention of current customers, ensuring a satisfactory and high-quality experience that contributes to the growth and sustainability of the organization.

In short, contacting customers who have returned any receipt (whether for memberships or services) with the aim of recovering both the user and the outstanding debt owed to the company.

• Make outbound calls to acquire new customers and promote products or services.

• Make outbound calls to recover returned receipts, both for memberships and services.

• Handle inbound calls to resolve questions, issues and inquiries from current customers, as well as formalize contracts with highly interested customers, and recover returned receipts through the different channels offered by the company.

• Identify customer needs and propose suitable solutions, both in acquisition and retention.

• Process orders, log incidents and manage transactions accurately.

• Promote additional products and services to current customers (cross-selling or upselling).

• Carry out post-sale follow-up to ensure satisfaction and strengthen retention.

• Keep information up to date in the CRM and generate activity reports.

• Contribute to meeting individual and collective sales, retention and quality targets.

• Collaborate on specific acquisition campaigns and loyalty programs.