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Ecommerce Omnichannel Operations

Hybrid in Madrid·Full-time·Added 7 days ago (last checked 12 Oct)

El Corte Ingles

401 open roles

Overview

Work mode
Hybrid, Madrid
Contract
Full-time
Experience
2+ years
Benefits
Life insurance, flexible pay plan

Visa options

  • The ad rules out sponsorship

    The advert says visa sponsorship isn’t available for this role.

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

- At least 2-3 years of experience in demand planning, supply chain, replenishment, or stock management.

- Advanced level of Excel and data analysis (Power BI is a plus).

- Experience with SQL is indispensable

- Knowledge of forecasting, inventory management, and service KPIs.

- Analytical capacity and orientation toward data-driven decision-making.

- Coordination skills and transversal teamwork with business, logistics, and customer experience teams.

Pay & benefits

What you'll get

We offer a range of social benefits that will contribute to your well-being.

- Exclusive discounts and financing options.

- Life insurance.

- Corporate University.

- Ongoing training for professional development.

- Study aid for employees' children.

- Own medical service.

- Flexible compensation plan.

The role

Are you looking to develop your talent and a place where your effort is recognized? We offer you a dynamic, close-knit environment with a future. Here, every day is a new opportunity to learn, grow, and shine. Imagine being part of a diverse team, where evolution and customer service are our priority. At El Corte Inglés, our work is a shared passion.

The project waiting for you.

End-to-end responsible for ensuring that the online assortment is located at the optimal logistical origin, ensuring an efficient omnichannel operation and a differentiated customer experience through forecast accuracy, integral replenishment management, and continuous operational supervision.

Ensure an omnichannel process that guarantees the best customer experience, maximizing product shelf life and ensuring that service quality and customer experience objectives are met.

What you'll do

- Demand planning incorporating business inputs, seasonality, and promotional activity.

- Integral replenishment and re-replenishment management: define initial assortment, set coverage targets, execute the tool according to schedule, and coordinate with logistics to ensure lead times and stock quality in Nave R.

- Forecast with customer vision and logistical vision by uneco, brand, category, and SKU, and supervise accuracy against target.

- Plan monitoring: analyze sales trends, anticipate deviations, and define corrective actions to minimize out-of-stocks and lost sales.

- Prepare and manage the web campaign budget by uneco, ensuring consistency with the category's commercial objectives.

- Reinforcement of "click and collect" sales, integrating it into sales history.

- Optimization of warehouse segmentation (A, B, C, D) to ensure logistical efficiency.

- Continuous supervision and improvement of NDS, NPS, VEP, as well as management of refunds and cancellations, guaranteeing compliance with customer commitments.

- Participation in projects related to the improvement and optimization of replenishment for the channel, delivery models, and logistical models.

Hiring process

If this position interests you, we invite you to apply, as your experience could be very valuable to us. In our company, all people are welcome.

About El Corte Ingles

El Corte Inglés is Spain's largest department store group and one of the country's most iconic retail companies. Founded in 1940, it operates a vast network of department stores, hypermarkets (Hipercor), supermarkets (Supercor), and an extensive online retail platform. The company also has significant operations in travel agencies, insurance, and financial services, employing tens of thousands of people across Spain and internationally.

With its headquarters in Madrid, El Corte Inglés has a strong presence throughout Spain, with stores and offices in nearly every major city. The company is known for its traditional, customer-centric retail culture and offers a wide range of roles, from sales and logistics to technology, data analysis, and corporate functions. For international professionals, El Corte Inglés provides opportunities to work in a major Spanish company, though Spanish language proficiency is typically essential for most positions.

Industry
Retail
Founded
1940
Employees
50,000–100,000
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Seville and 17 more

Good to know if you are moving

  • El Corte Inglés is headquartered in Madrid, Spain, and is a Spanish-founded company.
  • The company operates across all major Spanish cities, offering opportunities in retail, logistics, and corporate roles.
  • Spanish language proficiency is generally required for most positions, especially customer-facing roles.
  • The company offers a wide range of roles, from sales and operations to technology and data analytics, suitable for various professional backgrounds.
  • As a large, established employer, El Corte Inglés provides stable employment and opportunities for internal mobility.

In their own words

Additional information

Main duties and requirements.

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