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E-Commerce Quality Department Internship

On-site in Cádiz·Added yesterday (last checked 12 Nov)

Grupo MB

11 open roles

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Our summary

Salary: From €400 a month
Work mode: On-site, Cádiz
Contract: Internship
Spanish: Expected (ad in Spanish)
Education: University degree

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

Education & certifications

Recommended degrees: Students of a Bachelor's Degree in Business Administration and Management (ADE), Marketing and Market Research, Commerce, Economics, Logistics, or related degrees. We will also value students of Higher Level Vocational Training Cycles in Marketing and Advertising, Sales Management and Commercial Spaces, International Trade, Administration and Finance, or similar. Likewise, students from technical branches related to the electrical field interested in developing commercial management and customer service skills may also be a good fit.

The role

This extracurricular internship is oriented towards the field of customer service and e-commerce operational management, offering the opportunity to acquire experience in the daily management of an online store and marketplaces such as Amazon and Leroy Merlin.

What you'll do

The intern will collaborate in customer service, order tracking, incident and returns management, coordination with suppliers and logistics operators, as well as the use of enterprise resource planning (ERP) tools. Additionally, they will have the opportunity to become familiar with electrical material products and participate in the continuous improvement of customer service processes and digital business operations.

The profile focused on customer service and e-commerce order management, which we intend to provide support for the daily operations of our online store and marketplaces, will develop the following functions:

Customer service through the various sales channels (Elestore, Amazon, and Leroy Merlin).
Management and tracking of orders, including checking statuses and delivery times.
Processing and tracking of claims and incidents related to orders, transport, and products.
Management and processing of customer returns.
Basic advisory on technical inquiries regarding electrical material and learning the characteristics of the catalog.
Contact and coordination with suppliers, transport agencies, the logistics center, and internal teams for incident resolution.
Learning and application of internal procedures through the company's ERP and other management tools.
Support in the improvement of customer service processes and e-commerce operational management.

How you'll work

Possibility of formalizing an internship agreement.

About Grupo MB

Grupo MB is a Spanish recruitment and HR consulting firm headquartered in Madrid. The company specializes in talent acquisition, executive search, and HR outsourcing services for a wide range of industries, operating primarily within the Spanish market. They are known for their personalized approach to connecting companies with qualified professionals.

As a Spanish-founded company, Grupo MB has its main operations in Madrid, where it manages recruitment processes for both national and international clients. For international professionals, the company offers an entry point into the Spanish job market, with roles in areas such as selection consulting and email marketing. Their work culture is focused on the local market, making it a relevant option for those looking to establish their career in Spain.

Employees: 1,000–5,000
Headquarters: Madrid, Spain
In Spain: Madrid

Good to know if you are moving

As a Spanish company, they are deeply integrated into the local Madrid job market, which can be advantageous for networking.
Their services are primarily in Spanish, so a high level of Spanish proficiency is important for international candidates.
The company focuses on recruitment and staffing, which may offer a direct entry point into the Spanish HR sector.
Given their local focus, they may be less familiar with international hiring processes, so candidates should be prepared to explain their work authorization.

All open roles at Grupo MB