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E-commerce Customer Service Specialist

On-site in Leioa·Added yesterday (last checked 3 Nov)

Fluidra

20 open roles

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Our summary

Work mode: On-site, Leioa
Education: Higher vocational training (FP Grado Superior)

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

Higher vocational training (FPII) or similar
Experience using logistics platforms, client portals, and order management tools.
High level of Excel (pivot tables, lookups, advanced formulas, data analysis)
Previous experience in logistics, customer service, transport, or order management, preferably in e-commerce or retail environments.
Analytical capacity and results orientation.
Organized, methodical profile with attention to detail.
Skills for incident resolution and decision-making.
Good communication and teamwork skills.

Nice to have

Experience working with Amazon Vendor/Seller Central is valued
Knowledge of Power BI for KPI analysis and tracking is desirable.
Experience in EDI environments and logistics document management is desirable

The role

What you'll do

Daily analysis of Amazon orders and metrics.
Comprehensive order management and delivery tracking.
Review and management of bookings on logistics platforms.
Shipment tracking and control of delivery deadlines.
Updating shipping statuses and uploading PODs (Proof of Delivery) to client web platforms.
Management and resolution of logistics incidents.
Analysis and management of service-related penalties.
Coordination with carriers, warehouses, and internal departments to guarantee the service level.

About Fluidra

Fluidra is a global leader in the pool and wellness equipment industry, designing, manufacturing, and distributing innovative products for residential and commercial pool applications. The company operates across a wide range of segments including fluid handling, heating, and connected solutions, with a strong presence in over 45 countries worldwide. With a workforce of over 7,000 employees, Fluidra is a significant player in the global water management sector.

Fluidra was founded in Spain and has its global headquarters in Sant Cugat del Vallès, near Barcelona. The company's Spanish roots make it a key employer for international professionals, offering a multicultural environment and opportunities in engineering, IT, and business functions. For international hires, Fluidra provides a dynamic and growing work environment in the Barcelona area, with roles spanning from technical engineering to global shared services, making it an attractive option for those looking to relocate to Spain.

Industry: Manufacturing
Founded: 1969
Employees: 5,000–10,000
Headquarters: Sant Cugat del Vallès, Spain
In Spain: Sant Cugat del Vallès, Barcelona

Good to know if you are moving

Fluidra is headquartered in Sant Cugat del Vallès, near Barcelona, offering a Mediterranean lifestyle and proximity to a major European tech hub.
The company operates in English as its corporate language, making it accessible for international professionals.
Fluidra has a strong commitment to sustainability, with a dedicated Sustainability Reporting Manager role among its current openings.
The company offers a wide range of roles in engineering, IT, finance, and sales, providing diverse career paths for international talent.
As a global company with a Spanish foundation, Fluidra offers a unique opportunity to work in a multicultural environment while being based in Spain.

All open roles at Fluidra