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Operations and Customer Monitoring Coordinator

On-site in Camallera·Full-time·Added 13 days ago (last checked 19 Oct)

Agency

Eurofirms

1514 open roles

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Our summary

Work mode: On-site, Camallera
Contract: Full-time
Education: Higher vocational training (FP Grado Superior)

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Experience in logistics, e-commerce, warehouse, or production. Also in B2B customer service and monitoring. Knowledge of order picking, shipping, goods reception, and returns processes.
We are looking for a person with an operational mindset and a clear orientation toward the customer. Organized, methodical, and versatile.

Nice to have

Residence near the workplace is valued.

Education & certifications

GS in Administration and Finance or GS in E-commerce.
Office.
e-commerce.

Languages

Spanish, Catalan, and French spoken and written correctly.

The role

We need an Operational Monitoring and Customer Service Coordinator to work for a logistics company in the Camallera area and perform the following functions:

What you'll do

- Establishing a direct link between clients and the company's production teams.

- Daily monitoring of the client portfolio.

- Understanding the needs, particularities, and procedures of each account.

- Supervision of compliance with the instructions and commitments agreed upon with each client.

- Monitoring of orders, incidents, errors, delays, and operational situations.

- Direct on-site verification of situations that require it.

- Coordination with production managers to find agile and effective solutions.

- Anticipation of possible incidents and prevention of the same.

- Carrying out periodic account reviews with clients.

- Analysis of the main indicators for each account: activity, volumes, service quality, incidents, errors, returns, and evolution compared to previous periods.

- Coordination of communication between clients, production, and the company's different centers.

- Participation in the continuous improvement of processes and the customer experience.

- Other tasks related to the job position.

Hiring process

2 steps1 interview

Applied
Shortlisted
Selected
Put forward
With a client company
Interviewed
Hired

Eurofirms publishes the names of the application statuses, not what each stage involves or how long it takes.
You can check the status of each application in the "Candidaturas" (Applications) section of your personal area.
Before starting the job you must sign all the contract paperwork through the Eurofirms website or app.

About Eurofirms

Eurofirms is a Spanish staffing and human resources group headquartered in Cassà de la Selva, Girona. Founded in 1987, it is one of the largest temporary employment and recruitment agencies in Southern Europe, offering workforce solutions across industrial, logistics, and commercial sectors. The company operates through a network of offices in Spain and several other European countries, providing both temporary and permanent staffing services.

In Spain, Eurofirms has a strong presence with offices in many cities, including Madrid, Barcelona, and Valencia, and it is a key partner for international professionals seeking work in production, logistics, and commercial roles. The company is known for its inclusive hiring practices, including opportunities for people with disabilities, and offers a straightforward path for those looking to enter the Spanish job market. For international candidates, Eurofirms provides access to a wide range of entry-level and skilled positions, often with immediate availability.