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Payment Solutions Coordinator

On-site in Central SF +1·Full-time·Added today (last checked 16 Oct)

Overview

Work mode
On-site, Central SF / Barcelona Carretera d' Esplugues SF
Contract
Permanent contract, full-time hours
Experience
2+ years
Education
Higher vocational training (FP Grado Superior)

Visa options

  • The ad rules out sponsorship

    The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Higher Vocational Training.
  • Minimum of two years of experience in banking and/or financial services.
  • Office software skills.
  • Spelling correction.
  • Team management.
  • Digital skills.

The role

What you'll do

  • Customer interaction in operational matters.
  • Adaptation and optimization of resources.
  • Training, supervision, and management of the team.
  • Ensuring compliance and control of SLAs.
  • Perform AHT (Average Handling Time) measurements for process control and improvement.
  • Conducting knowledge tests to evaluate the training level and competencies of agents.
  • Carry out internal audits to verify compliance with established procedures and service quality.
  • Preparation and updating of operating manuals and process flowcharts to ensure the correct transmission of information and standardization of processes.
  • Preparing periodic reports.
  • Participation in incentive plans.
  • Process analysis.
  • Analyzing incidents that require greater control.
  • Correcting deviations in the event of failure to meet established objectives.
  • Executing the procedures established to achieve the level of Excellence.
  • Ensuring compliance with the different management systems implemented in the organization, including their policy and the set of requirements that comprise them.

About Grupo Diusframi

Grupo Diusframi is a Spanish financial services group based in Madrid, specializing in payment solutions, cash management, and related financial technology services. The company operates across multiple business lines, offering services such as payment processing, treasury management, and fraud prevention, primarily serving corporate clients. With a workforce of several hundred employees, it has established itself as a recognized player in the Spanish financial services sector.

In Spain, Grupo Diusframi has its main operations in Madrid, where it manages a range of customer-facing and technical roles. The company is known for its focus on operational excellence and customer service, and it actively hires for positions in support, fraud prevention, and network communications. For international professionals, the company offers opportunities to work in a dynamic Spanish financial environment, with some roles requiring multilingual skills such as Catalan and English, indicating a diverse and inclusive workplace.

Industry
Financial Services
Employees
500–1,000
Headquarters
Madrid, Spain
In Spain
Madrid

Good to know if you are moving

  • The company is headquartered in Madrid, Spain, offering a central location for professionals looking to work in the Spanish capital.
  • Some roles require multilingual skills, such as Catalan and English, which can be an advantage for international candidates.
  • The company operates in the financial services sector, providing opportunities in areas like fraud prevention, treasury, and network communications.
  • Grupo Diusframi uses Personio for its job applications, indicating a structured and modern HR process.
  • The company has a strong focus on customer service and operational roles, which may be suitable for professionals with experience in financial operations.
All open roles at Grupo Diusframi
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