Eurofirms Group is the leading Spanish-owned human resources and staffing firm, ranking as one of the largest players in the Iberian recruitment market. Founded in 1991, the company operates a vast network of over 150 offices across Spain, Portugal, Italy, and Chile, specializing in temporary staffing, executive search, and HR consultancy services. They are widely recognized for their 'People first' corporate philosophy, which prioritizes values and worker well-being in the recruitment process.

For international professionals, Eurofirms serves as a major gateway to the Spanish labor market, particularly in the logistics, manufacturing, and service sectors. While many of their high-volume roles require Spanish proficiency, their extensive geographic coverage across nearly every Spanish province makes them a vital resource for expats seeking to secure their first local contract or transition between industries within Spain.

Founded in 1991 in Cassà de la Selva (Girona) by Miquel Jordà, Eurofirms began as a local family business. Over three decades, it expanded through organic growth to become a multinational HR leader with over 1,000 internal employees.

For international professionals

Largest Spanish-owned HR company with a massive presence in both major cities and industrial hubs.
Specializes in high-demand sectors like logistics, food production, and hospitality, offering frequent entry-level opportunities.
Provides a streamlined digital platform for workers to manage contracts, payroll, and job applications.
Offers 'temp-to-perm' pathways, allowing international workers to gain initial Spanish work experience that often leads to long-term roles.
Maintains a strong focus on workplace values and transparent recruitment processes.

Customer Service

Eurofirms

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

- Minimum of 3 years of experience in a similar position.- We are looking for a proactive and dynamic person.- Residence close to the workplace is valued.

- Degree in Business Administration (ADE).

English - Very High. French is a plus.

Job Description

For an important company in the chemical sector, we need to incorporate a Customer Service representative for the logistics and customer service department, in the Barcelona area to perform the following tasks:

- Process and supervise the sales order cycle of distributors in coordination with the Area Managers responsible for each country.
- Perform the documentary management that guarantees international merchandise operations according to current applicable regulations and received specifications.
- Invoice products and issue the required commercial documents according to contractual conditions.
- Manage payment methods, guarantees, etc. in accordance with the conditions established in the international contract and applying and interpreting current regulations.
- Organize, manage, and control products, stock, warehouses, transport, and distribution of the countries under their responsibility, ensuring tracking and traceability conditions.
- Organize the storage and loading of goods.
- Analyze and compare different means of transport.
- Manage non-conformities and destructions.
- Manage incidents or claims made by distributors and follow up on the actions taken.
- Obtain, analyze, and organize reliable information from databases.
- Prepare reports on key indicators related to storage.
- Among other tasks inherent to the position.

View original advert (Spanish)

Para importante empresa del sector químico, necesitamos incorporar un/a Customer service para el departamento de logística atención al cliente, en la zona de Barcelona para realizar las tareas siguientes:

- Tramitar y supervisar el ciclo de pedido de venta de los distribuidores en coordinación con los Área Managers responsables de cada país.
- Realizar la gestión documental que garantice las operaciones internacionales de mercancías a la normativa vigente aplicable y especificaciones recibidas.
- Facturar los productos y emitir los documentos comerciales que se requieren según condiciones contractuales.
- Gestionar los medios de cobro, garantías, etc. de acuerdo con las condiciones establecidas en el contrato internacional y aplicando e interpretando la normativa vigente.
- Organizar, gestionar y controlar los productos, stock, almacenes, transporte y distribución de los países bajo su responsabilidad, asegurando las condiciones de seguimiento y trazabilidad.
- Organizar el almacenaje y carga de las mercancías.
- Analizar y comparar los distintos medios de transporte.
- Realizar la gestión de las No conformidades y destrucciones.
- Gestionar las incidencias o reclamaciones realizadas por los distribuidores y realizar el seguimiento de las actuaciones.
- Obtener, analizar y organizar información fiable de bases de datos.
- Elaborar informes sobre indicadores clave relativos al almacenaje.
- Entre las tareas propias del puesto de trabajo.