Customer Service

Overview We are looking for a Customer Service professional to manage the operational relationship with beverage distributors and guarantee an excellent level of service. This position plays a key role in the coordination between customers, the sales team, and Supply Chain areas, contributing to the continuous improvement of the customer experience through close monitoring of orders, incident resolution, and the analysis of service indicators. Responsibilities Daily monitoring of all orders received from beverage distributors. Check availability and possible service failures with the rest of the departments. Inform the distributor if there is a service risk and possible alternatives. Convey the distributor's priorities to the rest of SC and coordinate service. Analyze service KPIs and main failures. Inform the distributor. Convey possible failures and alternatives during the beverage meeting. Management of emails regarding incidents, analysis, and communication. Perform monthly presentations with service analysis, main failures, and action plans for each of the distributors. Coordinate monthly meetings with distributors. Qualifications Vocational Training in Administration and Management, International Trade, or similar, or a Degree in Business Administration and Management, Economics, or related areas. Knowledge of SAP (Desirable). Proficiency in Microsoft Office applications, with an advanced level of Excel and good handling of Word and PowerPoint. Excellent communication skills, ability to set priorities, results orientation, and teamwork. Ability to contribute to people development and the strengthening of teams. Autonomous, organized, and solution-oriented profile, with flexibility, proactivity, and the ability to work under pressure. Ability to manage and lead change processes, driving continuous improvement. Skill to identify the root cause of problems and propose practical and effective solutions. Analytical capacity to interpret data and transform it into valuable information for decision-making. English level B2/C1 (positively valued).