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Joining a growing multinational company with international presence.
Participation in digital transformation projects with Microsoft Dynamics 365.
A collaborative, innovative environment focused on continuous improvement.
Opportunities for professional development and growth within the organization.
Stability and involvement in high-impact strategic initiatives for our clients.
Do you have experience in functional support for Dynamics 365 F&O and are you passionate about solving business challenges? We want to meet you!
Handling, analyzing, and resolving L1 functional incidents in Dynamics 365 F&O.
Performing initial triage of tickets, classifying them by criticality, and prioritizing them based on business impact.
Analyzing functional root causes and tracking incidents until closure.
Providing daily support to key users and business areas.
Reproducing and analyzing functional errors.
Configuring and parameterizing Dynamics 365 F&O modules.
Identifying needs for functional adjustments, technical corrections, or escalation to other teams.
Coordinating with technical teams to resolve complex incidents.
Managing service requests, minor changes, and evolutionary improvements.
Supporting functional testing, regression testing, and validation of deliverables (UAT).
Creating and maintaining functional documentation, operational procedures, and the knowledge base.
Proposing improvement actions to reduce incident recurrence and optimize processes.
Functional Dynamics 365 Finance & Operations
Excelia is a multinational consulting, technology, and professional services company with over 25 years of experience and a presence in more than 50 countries across Europe, Latin America, and the United States. We support our clients in their digital transformation and business optimization processes through innovative solutions and highly specialized teams.
Experience in AM L1/L2 functional support for Microsoft Dynamics 365 Finance & Operations.
Experience in managing, analyzing, and resolving functional incidents in production environments.
Knowledge of end-to-end processes within Dynamics 365 F&O.
Ability to analyze functional impacts and propose solutions.
Experience working with ticketing tools such as ServiceNow, Jira, Azure DevOps, or similar.
Experience in environments managed under SLAs.
Ability to create functional documentation and operational procedures.
Basic knowledge of integrations between Dynamics 365 F&O and external systems.
Experience in evolutionary and corrective maintenance of applications.
Functional level of English for professional environments.
Customer orientation and service mindset.
Analytical skills and problem-solving abilities.
Organization and prioritization skills.
Communication and interaction skills with business users.
Teamwork and a proactive attitude.
Ability to thrive in dynamic, high-demand environments.
Excelia is a Canadian IT services and consulting company headquartered in Montreal, specializing in cybersecurity, cloud solutions, data analytics, and enterprise software implementation. The company operates across multiple countries, offering services such as managed IT support, security consulting, and implementation of platforms like Microsoft Dynamics 365 and Azure. With a workforce of several hundred employees, Excelia serves clients in various industries, focusing on digital transformation and IT security.
In Spain, Excelia has established a significant presence with offices in Madrid, Barcelona, and Bilbao, and is actively hiring for over 50 roles in cybersecurity, cloud architecture, software development, and data engineering. The company's work culture emphasizes technical expertise and professional growth, making it an attractive option for international professionals with skills in Microsoft technologies, cybersecurity, and data. Excelia offers opportunities for both junior and senior roles, including internships, and supports relocation for qualified candidates.
We are looking for a Functional Consultant for Dynamics 365 Finance & Operations (AM L1) to join a team specialized in supporting and maintaining critical business applications. The selected candidate will participate in managing and resolving functional incidents, ensuring operational continuity and business user satisfaction.
If you are passionate about functional analysis, problem-solving, and working closely with users and technical teams, we want to meet you.
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