Strategic Execution Project Manager

Hey there!
We're Fever, the world's leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience?

Now, let's discuss this role and what you will do to help achieve Fever's mission.

As part of the Fever Originals team, you will use data and insights to create one-of-a-kind events and experiences that allow people to have unforgettable moments.

As a Strategic Execution Project Manager, you will help shape how SSI operates at scale by turning operational data into actionable improvements.

You will continuously analyse how our teams work, identify inefficiencies and partner with stakeholders to implement practical solutions that improve productivity, optimise costs and strengthen operational discipline.

Rather than simply reporting metrics, you'll help drive change across the organisation-working closely with Project Managers, Producers and Strategic Execution to improve ways of working and ensure operational best practices are consistently adopted across all regions.

Success in this role requires strong analytical thinking, curiosity, stakeholder management and a passion for continuous improvement.

You will be responsible for:

• Measuring operational performance across SSI teams and identifying improvement opportunities.
• Monitoring team capacity and supporting workforce planning.
• Driving compliance with operational standards and processes.
• Delivering actionable recommendations that improve efficiency and profitability.
• Supporting the rollout and adoption of new operational tools and methodologies.

Key Responsibilities

Operational Efficiency

• Conduct deep-dive analyses of how Project Managers, Producers and Support Agents spend their time across key operational activities.
• Identify inefficiencies, bottlenecks and opportunities to simplify workflows.
• Benchmark teams against best practices and recommend process, tooling, organisational or training improvements.
• Monitor the impact of implemented initiatives and measure efficiency improvements over time through regular reviews.
• Analyse individual and team bandwidth
• Provide recommendations to optimise workload allocation and improve resource utilisation.
• Support long-term workforce planning by identifying hiring needs based on capacity trends and business growth.
• Build recurring reporting that provides visibility into team utilisation across the SSI organisation.
• Monitor adherence to key operational standards and processes, including:
• Capacity planning and forecasting
• Pipeline management
• Session scheduling and operational timelines
• Cancellation tracking and root cause analysis
• Partner directly with Project Managers to understand blockers, coach process adoption and improve compliance through continuous feedback.
• Work with Strategic Execution to refine existing processes and identify opportunities for simplification.
• Analyse production and operational costs across the SSI portfolio.
• Identify opportunities to improve contribution margins through operational efficiencies.
• Support local teams in reviewing P&Ls and developing action plans to optimise costs while maintaining experience quality.
• Track the impact of optimisation initiatives and share best practices across markets.
• Support the development, testing and rollout of new operational tools, dashboards and planning frameworks.
• Help improve reporting capabilities by identifying new metrics and analytical approaches.
• Ensure operational documentation, reporting standards and dashboards remain accurate and relevant.
• Act as a key partner for Strategic Execution in driving operational excellence initiatives across SSI.