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B2B Support Technician

Hybrid in Pozuelo de Alarcón·Full-time·Added 25 days ago

Fnac España

12 open roles

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Overview

Job details

Fixed-term contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Fnac España doesn't mention sponsorship in the ad.
Be near Pozuelo de Alarcón for hybrid days
No relocation package mentioned.
Vocational training (FP Grado Medio)
“Formación universitaria o FP Comercio, Marketing” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

As part of the Fnac España team, you will be able to enjoy our Flexible Remuneration Policy and a multitude of benefits such as: Discounts on products in our physical stores and Fnac.es, Monthly Individual Variable based on the achievement of individual objectives and sales, Wellbeing Portal, Fnac Advantages Club, Language School, among others.

Requirements

What we're looking for

Intermediate level knowledge of Excel
At least 1 year of experience in a B2B and/or digital environment.
Adaptability and learning in dynamic work environments
Data analysis always oriented towards customer service and continuous improvement
Knowledge of commercial techniques for volume sales.
Negotiation with an orientation towards achieving objectives.
Teamwork and communication skills.
Technical product knowledge.

Nice to have

English is a plus.

Education & certifications

University degree or Vocational Training in Commerce, Marketing

The role

If you are passionate about reading, watching movies or listening to music, you like gaming more than anyone, you are up to date with the latest technology and you love getting it right for every customer, then at Fnac we have a place for you!

What you'll do

At Grandes Almacenes Fnac España, we are looking to recruit into the Commercial Department, B2B Business area, a Support Technician (Professional Group of Professionals) with a Temporary Contract, at our central offices, full-time, to perform the following functions:

Acquisition and follow-up of the client accounts under their responsibility.
Analysis of the main KPIs for decision-making in order to achieve sales objectives.
Advice and guidance to the customer.
Processing and follow-up of orders and quotes.
Control of invoicing and accounting processes.
Follow-up and resolution of incidents within their client portfolio.
Management in coordination with the commercial departments of quotes and margins.
Guarantee the implementation of the standards established by the Fnac business department.

About Fnac España

Industry: Retail
Website: fnac.es

In their own words

About the company & team

Fnac is the leading distributor brand in Europe of technical and cultural products, and a unique example of the alliance between commerce, culture, and technology. It has a network of 692 establishments around the world and 34 centers in Spain. Our team ensures that every experience is unique and that our stores become a meeting place.

If you want to be part of this experience and develop yourself with us, do not hesitate to apply to our offers.

At Fnac España, we firmly believe in equal opportunities, and we are committed to strengthening our action in favor of greater diversity and inclusion.

All open roles at Fnac España