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88,000+ live jobsOn-site in Barcelona·Full-time·Added 4 months ago
This job was published 4 months ago
€60,000 - €80,000 a year
Gross, as stated in the ad.
About €3,460 - €4,410 a month after tax, or €3,480 - €4,750 under the Beckham regime.
Full-time hours
Per the ad.
Have the right to work in Spain
fonio doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
Work on-site in Barcelona
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.
€60,000-80,000 OTE
Equity: you help build it, you should own a piece of it
Equipment of your choice
A product that sells itself and that customers love (4.5 stars on Trustpilot, Google, and OMR)
Regular team offsites
Office in Vienna or Bracelona, onsite, in an ambitious team that wants to do the most exciting work of their careers
2-5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role
Ideally a strong technical understanding - comfortable understanding API documentation and error logs to troubleshoot customer setup issues independently
Experience with tools like n8n, make.com, codex or similar
An affinity for tech / AI products is a real plus
Native or C2 French, strong English
Structured, autonomous, results-driven
You build trust easily with customers, by phone or video
You take initiative, test, iterate, and don't wait to be told what to do
Comfortable with CRM (ideally HubSpot) and data-driven workflows
Willing to relocate to Vienna for 1-2 months initially
As Technical Customer Success Manager for the French market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end.
You actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers and implementing or improving their setups.
Own a portfolio of French SMB customers across their full lifecycle
Build relationships, surface value, and find new use cases for AI agents to keep customers engaged
Support customers in setting up their AI assistant; implement workflows for medium complex cases and coordinate with developers for advanced setups
Run check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction)
Work with a ready-made pipeline and clear playbooks, with room to test your own initiatives
Maximize the value generated from each customer in your portfolio
Spot churn risks early and act on them
Manage your activity autonomously in HubSpot
15 min intro call
30 min skill interview
30 min getting to know the country's Go-to-Market manager
20 min culture call with our Founders
Fonio is a technology company that provides a customer service and support platform for modern businesses. The company offers a suite of tools designed to streamline customer interactions, automate workflows, and improve team collaboration. Fonio is a relatively small, venture-backed startup operating in the customer service software space, competing with larger, established players in the market.
Fonio has its Spanish headquarters in Barcelona, which serves as its main operational hub for the Spanish market. The company is actively hiring international professionals, particularly those with Italian, French, and German language skills, to support its expansion into new European markets. This makes it a relevant employer for international professionals looking to relocate to Spain, offering a multicultural and dynamic work environment.
We grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers.
Fonio is Europe's market leader for AI phone agents for SMBs. Now we're expanding globally and into new products.
We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.
Join one of Europe's fastest-growing companies.
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