Door-to-Door Service Shift Coordinator - Santa Cruz de Tenerife

• Higher Vocational Training in Transport and Logistics or related fields.
• Planning and organizational skills.
• Ability to manage teams.
• Leadership skills.
• High orientation to the customer and service excellence.
• Initiative.
• Goal orientation.

• Permanent full-time contract.
• Being part of a benchmark company in the Canary Islands.
• Dynamic environment: no two days are the same here.
• Working with people and for people.
• Professional development and continuous learning.
• Pride in contributing to connecting the territory in "Your best Company."

Fred. Olsen, where your talent drives the future. Would you like to be part of it?

At Fred. Olsen Group, we work every day to connect people, territories, and experiences in the Canary Islands. Through Fred. Olsen, we offer a maritime transport service that is a benchmark for its punctuality, quality, and closeness to our passengers.

We seek people with a proactive attitude, an orientation toward continuous improvement, and the ability to contribute innovative ideas, always with excellence in service as a priority.

• Perform all those actions necessary for the correct coordination of the shift in which they are working, of the inter-island and national Door-to-Door service across all maritime lines, ensuring the maintenance of the excellence standard and continuous improvement; following the instructions of the Door-to-Door Coordinator:
• Carry out all actions aimed at coordinating the shift team to achieve the set objectives, in coordination with the rest of the department. All of this, under the commercial strategy defined and transmitted by the department management.
• Coordinate the shift team to perform all tasks related to communication with customers and carriers at the time of collecting, transporting, and delivering their goods, both to their own warehouse and to other warehouses distributed throughout the islands and the mainland.
• Collaborate in all tasks related to the correct coordination and supervision of multimodal and road transport.
• Be in charge of the organization, monitoring, and distribution of the work of the team that manages the cargo among the various carriers hired and/or the company's vessels, following the instructions of the Door-to-Door Service Coordinator.
• Verify that all contracts with land carriers are fulfilled, ensuring they have sufficient and adequate equipment and means to respond to the customer's requirements.
• Supervision and organization of the shift personnel who perform and verify the bookings and services necessary for the various operations, which are duly formulated and communicated, ensuring that the issued bookings do not exceed in number or type the possibilities of each vessel.
• Coordinate and supervise the sending of reports to carriers regarding the services performed monthly.
• Any other task included in the referred department and/or delegated and/or indicated by the direct supervisor and/or the maximum person responsible for the corresponding organizational unit.
• Comply with the management system defined by the organization regarding quality, maritime safety, environment, information security, occupational risk prevention, accessibility, and any other defined by Fred. Olsen that is applicable to their job position.
• Know the procedures and ensure their compliance with the ultimate objective of supporting the achievement of the organization's objectives in all areas.