Fuerte Group Hotels is a family-owned Spanish hotel chain with over 60 years of experience in the hospitality and tourism industry. Headquartered in Marbella, the group operates a diverse portfolio of brands including Fuerte Hoteles, Amàre Hotels, Olée Holiday Rentals, and the flagship El Fuerte Marbella, focusing on high-end service and sustainable tourism practices.

With a significant footprint across Andalusia and the Balearic Islands, the company offers a wide range of opportunities for international professionals in areas such as guest experience, culinary arts, and corporate management. Their international outlook is reflected in their recruitment of multilingual staff and specialized roles like International Talent Recruiters, making them a key player for those seeking to enter the Spanish luxury hospitality market.

Founded in 1957 by José Luque Manzano with the opening of Hotel El Fuerte in Marbella, the first hotel in the center of the city. It has since evolved from a single establishment into a major Spanish hospitality group known for pioneering sustainable tourism.

For international professionals

Operates multiple brands ranging from 4-star family resorts to 5-star luxury adult-only hotels.
Strong commitment to environmental sustainability and social responsibility through the Fuerte Foundation.
Headquartered in Marbella, offering corporate roles in one of Spain's most popular international hubs.
Provides opportunities for seasonal and permanent positions across Andalusia and Ibiza.
Actively seeks multilingual talent for guest-facing and management roles to serve an international clientele.

Night Concierge

Fuerte Group Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

🔔 We are offering a Night Concierge position to work at https://www.amarehotels.com/es/, adults-only hotels with an exciting combination of live music, exceptional gastronomy, and sophisticated design in prime seaside locations.

Amàre Beach Hotel Sancti Petri, following the brand's success in Ibiza and Marbella, the "Amàre universe" is now creating its next destination: Sancti Petri, in Chiclana de la Frontera, Cádiz. With 352 rooms and its golden beaches, spectacular atmosphere, and dreamlike sunsets, Sancti Petri is the perfect place.

The Night Concierge will be responsible for the reception and care of hotel guests during their stay throughout the night, as well as achieving the best possible customer experience within the scope of their role.

You will have access to multiple advantages:

You will work at Fuerte Group Hotels, a large family of top-tier professionals with nearly 7 decades in the hotel sector that has grown through differentiated brands, especially in the south of Spain.

💥 Competitive salary policy. (Salary + sales commission).

💟 Unique work environment, excellent workplace atmosphere surrounded by great professionals.

📈 Development opportunities, career plans so that we can grow together.

📚 Continuous training: we bet on and boost your talent. Special attention to improving your language skills.

Your day-to-day will start to sound like this...

• Ensure the achievement of established departmental objectives, as well as compliance with critical processes and area setups, in accordance with the standards established by the hotel.

• Perform room assignments according to room distribution optimization criteria and customer preferences, as far as possible.

• Prepare and control arrival and departure lists, as well as pay special attention to possible incidents or special needs (VIP clients, reduced mobility, children, among others). Guest Check-in and Check-out.

• Collaborate with other departments to achieve the best customer experience.

• Ensure and review the fulfillment of the department's customer data capture objectives.

• Actively participate in the sale of the hotel's various products and services (Upselling, cross Selling, and Ancillaries), as well as serve as a point of reference to offer any other type of information of interest to the visitor: directions to make the most of their stay in the city according to their preferences, as well as transport services, shows, excursions, and others.

• Answer the reception telephone and manage the wake-up call service, messaging, correspondence, and the reception and delivery of press copies.

• Receive, resolve, and redirect, if applicable, customer ratings and complaints, with the aim of preserving and achieving the desired customer satisfaction indices.

• Carry out foreign currency exchanges, as well as the daily balancing of the reception cash drawer.

• Perform the invoicing of all consumption and services provided by the hotel to the customer, as well as its review.

• Handle and redirect information regarding reservations made outside the operating hours of the Contact Center and Groups areas.

• Perform night audits and administrative tasks at reception, as well as carry out filing functions and control of credit reservation vouchers.

• Perform the daily control of OTA commissions (arrivals and departures).

• Perform the daily settlement of customer and staff courtesy accounts.

• Manage customer No Shows.

• Scan and file Admission documentation.

• Send customer police reports to the Guardia Civil.

• Supervise and control the operation of the hotel parking, balance and settle its cash register, as well as handle any incidents regarding it.

• Safeguard customer objects deposited at the hotel reception.

• Perform other functions within their competencies as requested by their direct supervisor.

• Comply with the quality, health and safety, environment, and data protection standards established by the organization.

View original advert (Spanish)

🔔 Ofrecemos un puesto de Conserje de Noche para trabajar en https://www.amarehotels.com/es/, hoteles solo-adultos con una emocionante combinación de música en directo, una gastronomía excepcional y un diseño sofisticado en ubicaciones privilegiadas junto al mar

Amàre Beach Hotel Sancti Petri, tras el éxito de la marca en Ibiza y Marbella, el «universo Amàre» crea ahora su próximo destino: Sancti Petri, en Chiclana de la Frontera, Cádiz. Con 352 habitaciones y sus playas doradas, espectacular ambiente y unos atardeceres de ensueño, Sancti Petri es el lugar perfecto.

El/la Conserje de Noche, se encargará de la recepción y atención de los clientes del hotel durante su estancia durante la noche, así como de lograr la mejor experiencia posible del cliente, dentro del ámbito de su ocupación.

Accederás a múltiples ventajas

Trabajarás en Fuerte Group Hotels, una gran familia de profesionales de primer nivel con casi 7 décadas en el sector hotelero que ha crecido en marcas diferenciadas especialmente en el sur de España.

💥 Política salarial competitiva. (Salario + complemento por ventas).

💟 Ambiente de trabajo único, excelente clima laboral rodeado de grandes profesionales.

📈 Oportunidades de desarrollo, planes de carrera para que crezcamos juntos.

📚 Formación continua: apostamos e impulsamos tu talento. Especial atención a la mejora de tu nivel de idiomas.

Tu día a día empezará a sonar así...

• Velar por la consecución de los objetivos departamentales establecidos, así como el cumplimiento de los procesos críticos y puestas en escena del área, de acuerdo con los estándares establecidos por el hotel.

• Realizar la asignación de habitaciones de acuerdo con criterios de optimización del reparto de habitaciones y a las preferencias de los clientes, en la medida de lo posible.

• Preparar y controlar los listados llegadas y salidas, así como prestar especial atención a posibles incidencias o necesidades especiales (clientes VIP, movilidad reducida, niños, entre otros). Check-in y Check-out de clientes.

• Colaborar con el resto de los departamentos para lograr la mejor experiencia del cliente.

• Velar y revisar el cumplimiento de los objetivos de capturas de datos de clientes de departamento.

• Participar de forma activa en la venta de los distintos productos y servicios del hotel (Upselling, cross Selling y Ancillaries), así como ejercer de punto de referencia a través del que ofrecer cualquier otro tipo de información de interés para el visitante: indicaciones para aprovechar su estancia en la ciudad de acuerdo con sus preferencias, así como sobre servicios transporte, espectáculos, excursiones y otros.

• Atender el teléfono de la recepción y gestionar el servicio despertador, de mensajería, correspondencia y de recepción y entrega de ejemplares de prensa.

• Recibir, resolver y redirigir, en su caso, las valoraciones y quejas de los clientes, con el objetivo de preservar y alcanzar los índices deseados de satisfacción del cliente.

• Llevar a cabo cambios de moneda extranjera, así como el arqueo de la caja de recepción diariamente.

• Realizar la facturación de todos los consumos y servicios prestados por el hotel al cliente, así como su revisión.

• Atender y redirigir la información sobre las reservas que se efectúen fuera del horario de atención de las áreas de Contact Center y Grupos.

• Realizar auditorías nocturnas y tareas administrativas de la recepción, así como llevar a cabo funciones de archivo y control de bonos de reservas de crédito.

• Realizar el control diario de comisiones OTAS (llegadas y salidas).

• Realizar la liquidación diaria de cuentas de atenciones de clientes y personal.

• Gestionar los No Shows de clientes.

• Realizar el escaneo y archivo de la documentación de Admisión.

• Enviar ficha policial de los clientes a la Guardia Civil.

• Supervisar y controlar el funcionamiento del parking del hotel, cuadrar y liquidar su cajero, así como atender cualquier incidencia al respecto.

• Custodiar objetos de clientes depositados en la recepción del hotel.