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Senior Service Designer

Remote from Spain·Added 1 month ago

Garaje de Ideas

23 open roles

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Overview

Job details

Permanent contract
Per the ad.
Fully remote
Per the ad.

Requirements

Have the right to work in Spain
Garaje de Ideas doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Have 8+ years of experience
Senior-level role.

This job was automatically translated to English.

Pay & benefits

What you'll get

Permanent contract: we want you to feel part of Garaje and grow with us in the long term.
Flexible working hours: we have flexible hours so you can adapt your workday to your personal life. You can adjust both your start and end times according to team dynamics and work-life balance needs. And in summer, you can enjoy an intensive workday.
Currently, we have two days per month scheduled by the company (10% of the total) when you must come into the Garaje offices. We do this to ensure everyone has in-person contact with others beyond a screen from time to time.
Health insurance with Adeslas: access Garaje's health insurance with tax benefits. You can also include your partner and children. No copays, no waiting periods, no questionnaires.
Flexible compensation: save on income tax by allocating part of your salary to restaurant, transportation, and childcare vouchers.
26 days of rest: rest with 23 vacation days plus regional holidays. Additionally, we give you 2 extra days off at Christmas and on your birthday to celebrate special moments.
Incentives: bring in new clients or employees to Garaje and we'll pay you for it. Be part of the growth!
Culture of transparency: we believe in open communication and regularly share the company's situation and goals in our All Hands meetings and newsletter.
G-Book: our oracle. At Garaje, we have a guide in Notion that solves all kinds of doubts. There, you can find answers to questions ranging from how to request time off and who's who, to how to prepare a test guide, corporate templates for deliverables, or similar project references... You won't feel lost!
Frequent events and activities: we share knowledge and project learnings constantly. Since we like spending time together, we also organize informal events to get to know each other better and have fun as a team.
€500 bonus: we boost your professional development with €500 for you to invest in training, language learning, books, or industry events.
High-growth environment: advance your career at Garaje and work with multidisciplinary teams in Design, Data, Growth, and Technology, creating impactful experiences, services, and products for major clients like Vodafone, BBVA, Endesa, Banco Santander, Inditex, Telefónica, Adeslas, Repsol, IKEA, Legálitas, RBI, and Grupo Dani García. Being part of the Garaje team means having the opportunity to contribute to creating significant experiences, services, and products.
You will research and understand user and business needs to create digital products and services that delight people through strategic thinking, usability, flexibility, and accessibility.

Requirements

What we're looking for

Strategic design and service design.
UX/UI design and the ability to translate concepts into screens.
Planning and management of exploration and co-creation workshops.
Interpretation of qualitative and quantitative research.
Trend analysis and futures research.
Definition of innovative solutions linked to new technologies.
Use of metrics and business understanding, especially in banking or similar sectors.
Working with business stakeholders and international teams.
Creation of presentations and participation in meetings in English, with a very high level of the language.

Nice to have

Question established approaches and generate radical solutions without losing sight of business needs.
Work autonomously and defend strategic proposals before different audiences.
Adapt with empathy to teams from other geographies and understand their needs.
Pay attention to detail and strive for excellence in all deliverables.
Provide previous experience in banking.

The role

An expert in strategic design and Service Design, with more than 8 years of experience, capable of transforming strategic concepts into concrete solutions and high-impact experiences.

We need a hybrid profile, with solid knowledge of UX/UI and the ability to aterrizar initiatives into screens, combining strategic vision, design sensitivity, and business understanding, preferably in banking or similar sectors.

What you'll do

Design and lead exploration, co-creation, and alignment workshops.
Analyze trends, research futures, and identify opportunities linked to new technologies and solutions.
Convert strategic concepts into concrete initiatives, experiences, and screens.
Propose innovative and challenging solutions, ensuring their viability and connection with business needs.
Develop and present proposals autonomously, acting as a reference and ambassador for the RCP project.
Collaborate with multidisciplinary teams across different geographies.

Hiring process

If this sounds good to you, click "apply" — we are really looking forward to receiving your application!

If your profile matches what we are looking for, we will get in touch with you soon to schedule an initial introductory phone call. If you move forward, we will likely ask you to complete a short technical challenge to see you in action, and afterwards you will meet someone from the team.

About Garaje de Ideas

Garaje de Ideas is a Madrid-based digital agency specializing in user experience, product design, and technology development. The company partners with clients to create digital products and services, offering capabilities that span from strategic consulting and UX research to full-stack development and data analytics. With a team of around 50 professionals, it operates primarily in the Spanish market, serving both national and international clients.

For international professionals, Garaje de Ideas offers an opportunity to work in a creative, collaborative environment in the heart of Madrid. The agency's culture emphasizes design thinking and innovation, and it is open to hiring talent from abroad, as evidenced by its English-language job postings. While the company is relatively small, it provides a hands-on experience where employees can have a direct impact on projects across various industries.

Industry: Digital Agency
Founded: 2008
Employees: 50–100
Headquarters: Madrid, Spain
In Spain: Madrid
Website: garajedeideas.com

Good to know if you are moving

The company is headquartered in Madrid, offering a central location in one of Europe's most vibrant capitals.
Job postings are available in English, indicating a welcoming environment for international talent.
The agency works on a variety of digital products, providing diverse project experience.
As a smaller agency, employees may enjoy greater autonomy and visibility in their work.
Spain's digital sector is growing, and Madrid offers a strong tech and startup ecosystem.

In their own words

About the company & team

Take pride in their work, give their best, have fun, are brave and take risks, learn from mistakes, and love what they do.

Our attitude is defined by the passion we bring to our projects, the empathy and closeness we show our clients, and our ambition to go beyond what is expected.

➔ We are humble and approachable people [but not submissive or simplistic]

➔ We are passionate and expert people [but not overwhelming or pretentious]

➔ We are makers with purpose [but not mere doers or gurus]

➔ We are brave and consistent people [but not reckless or irresponsible]

➔ We are demanding of ourselves [but not blockers]

All open roles at Garaje de Ideas