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Client Success Manager

Hybrid in Barcelona·Full-time·Added 5 months ago

This job was published 5 months ago

Gartner

38 open roles

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Overview

Job details

  • Full-time hours

    Per the ad.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    Gartner doesn't mention sponsorship in the ad.

  • Work in English

    English is required, per the ad.

  • Be near Barcelona for hybrid days

    No relocation package mentioned.

  • Have 4+ years of experience

    Mid-level role.

Pay & benefits

What you'll get

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:99576

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy

The role

The Client Success team focuses on customer service and client retention versus business growth and development.

Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client's business priorities and identify the most effective ways to support clients through their purchased Gartner services.

What you'll do

  • Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies
  • Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment
  • Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients

description

Egham, UK or Barcelona, Spain

What makes Gartner a great place to work?

We're recognized worldwide as a great place to work year after year.

We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index.

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. In our collaborative and supportive culture, you'll make deep connections with colleagues, clients and the communities in which we live and work.

You'll have the autonomy to get your work done with the flexibility you need to achieve your best.

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What you will need

  • 4+ years relevant professional experience
  • Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills
  • Bachelor's degree preferred
  • Fluent/Native English.

Gartner is the world authority on AI

At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you.

About Gartner

Gartner is a leading global research and advisory company that provides objective, actionable insights to executives and their teams across the enterprise. The company's core business is delivering the technology and business research, benchmarking, and advisory services that help clients make the right decisions and achieve their mission-critical priorities. With over 20,000 associates in more than 100 countries, Gartner is a major player in the IT research and advisory space, competing with firms like Forrester Research.

In Spain, Gartner has a significant presence with offices in Madrid and Barcelona, primarily focused on sales and client success roles for its large enterprise and high-tech clients. The company's culture is highly professional and data-driven, with a strong emphasis on client relationship management and business development. For international professionals, Gartner offers a dynamic, global work environment where English is the working language, making it an accessible option for relocators to Spain. The roles in Spain are largely client-facing, requiring strong communication skills and often additional European languages, which can be a valuable asset for multilingual candidates.

Industry
Research and Advisory
Founded
1979
Employees
10,000–50,000
Headquarters
Stamford, USA
In Spain
Madrid, Barcelona
Website
gartner.com

Good to know if you are moving

  • English is the working language, making it accessible for international professionals.
  • The company has a strong global brand, which can be a strong addition to a CV.
  • Roles in Spain are primarily client-facing (sales, account management, client success), which can be a good fit for people with strong communication skills.
  • The company offers a structured career path with a well-known sales development program.
  • Multilingual skills (e.g., German, French, Dutch, Arabic) are highly valued for many of the roles in Spain.

In their own words

About the company & team

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

All open roles at Gartner

Location

Gartner · Barcelona

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