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Customer Success Manager - International, Mid-Market

Hybrid in Málaga·Added yesterday (last checked 29 Oct)

SD Worx

42 open roles

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Our summary

Work mode: Hybrid, Málaga
English: Required

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Skills

Nice to have

HRIS

Requirements

What we're looking for

Experience managing complex B2B customers in Customer Success, Service Delivery, Account Management or a comparable role.
Experience supporting international or multi-country customers.
Experience leading structured service or business reviews with senior customer stakeholders.
Strong understanding of contractual SLAs and KPIs, with the ability to turn performance data into clear customer conversations.
A customer-focused and commercial approach, including experience supporting retention and account growth.
Experience working in an integrated HR, payroll, SaaS, technology or managed-services environment.
Strong planning, communication and stakeholder-management skills in an international environment.
Knowledge of international payroll or HR services.
Familiarity with HRIS or workforce solutions such as Dayforce or Protime Time & Attendance.
Experience using MyServicePoint (MySP) or a comparable service-management platform.
Knowledge of FLO PRO, other SD Worx solutions, or Lean continuous-improvement methods.

Pay & benefits

What you'll get

You will join an international team where Customer Success goes beyond traditional relationship management. You will have real ownership of service performance and the opportunity to work with sophisticated international customer environments.

With colleagues across Málaga and Glasgow, you will be part of a team that collaborates across borders while sharing knowledge, expertise and responsibility for customer success.

Salary range information will be shared with candidates during the first call with the Talent Acquisition team.

The role

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people.

Our people solutions cover the entire employee journey, from getting people paid to attracting, rewarding, and developing talent.

As a Customer Success Manager, you will manage a portfolio of international, high-complexity Mid-Market customers. You will combine customer relationship management with the structure and operational ownership typically found in a Service Delivery Manager role.

You will lead customer governance, monitor service performance and ensure commitments are delivered against agreed SLAs and KPIs. At the same time, you will build trusted relationships, support retention and identify opportunities to grow our customer partnerships.

You will join a collaborative team of 11 colleagues based across Málaga and Glasgow, working together to support complex international customer environments.

What you'll do

Lead customer governance, including monthly service reviews and clear reporting against contractual SLAs and KPIs.
Own the customer relationship and service performance, proactively managing challenges, priorities and agreed actions.
Oversee service delivery and contractual commitments, including invoicing, service transitions and customer terminations.
Drive retention and growth, identifying relevant upsell and cross-sell opportunities based on customer needs.
Coordinate complex customer environments, working closely with SD Worx teams, partners and other stakeholders across countries and services.

What you bring

What we're looking for

Additional experience we value

Why join SD Worx?

Flexible working that supports collaboration and autonomy.
Learning and development opportunities to deepen your expertise.
Career growth within an international Payroll & HR organisation.
Exposure to high-complexity international customers, integrations and services.
A collaborative team culture across Málaga and Glasgow.

Hiring process

3 steps5 interviewsa task to do

Application
Recruiter interview
With a recruiter
A phone or video interview if your profile matches the role.
Interviews with the hiring manager
With hiring manager and key stakeholders · 1–3 sessions
Meet the hiring manager and possibly other key stakeholders.
Case interview or assessment
Not every role
Included for some roles.
Reference checks
Job offer

SD Worx says it usually responds to applications within a week.

About SD Worx

SD Worx is a European HR and payroll services provider headquartered in Antwerp, Belgium. The company specializes in payroll administration, HR administration, and related software solutions, operating across multiple European countries with a strong focus on local expertise and compliance. With a workforce of several thousand employees, SD Worx serves a wide range of clients, from small businesses to large international corporations, and is recognized as a leading player in the European HR services market.

SD Worx has a significant presence in Spain, with offices in Madrid and Barcelona, where they deliver payroll and HR services to both Spanish and international companies. The company is known for its international and multicultural work environment, actively hiring professionals from across Europe, including roles for SAP SuccessFactors consultants, payroll specialists, and HR operations staff. For international professionals, SD Worx offers opportunities to work in a dynamic, cross-border environment, leveraging their language skills (e.g., German, French, Dutch, Finnish, Norwegian, Danish) and expertise in various HR and payroll systems, making it an attractive employer for those looking to build a career in the European HR tech sector.

Industry: HR Payroll
Founded: 1945
Employees: 5,000–10,000
Headquarters: Antwerp, Belgium
In Spain: Madrid, Barcelona

Good to know if you are moving

SD Worx actively hires international professionals, with many roles explicitly requiring language skills such as German, French, Dutch, Finnish, Norwegian, or Danish, making it accessible for non-Spanish speakers.
The company has a strong presence in Spain (Madrid and Barcelona), offering opportunities to work on Spanish payroll projects while being part of a European-wide organization.
Many roles are client-facing and require fluency in a specific European language, so language skills are a key asset for international candidates.
The company offers a multicultural and multilingual work environment, with teams spread across Europe.
SD Worx provides a clear career path in HR and payroll consulting, with opportunities to specialize in SAP SuccessFactors, SAP HCM, and other HR technologies.

In their own words

Additional information

SD Worx values diversity and inclusion in the workplace. We welcome applications from all qualified candidates regardless of origin, nationality, gender, gender identity, sexual orientation, age, disability, religion, ethnic or social background, or stage of life.

All hiring decisions are based on skills, experience, and role-related qualifications.

All open roles at SD Worx