Technical Service Manager

• Degree in Industrial Engineering, Electrical Engineering, Mechanical Engineering, Electromechanical Engineering or similar.
• Alternatively, a minimum of 3 years of experience in similar positions or technical responsibility roles.
• Previous experience in technical team management or field service supervision.
• Knowledge of electricity, automation, industrial mechanics, and electromechanical equipment.
• Experience in maintenance, installation, or technical service environments.
• Leadership, organizational, and decision-making skills.
• Knowledge of IT tools and service management systems.
• Availability to travel within A Coruña.
• Driving license B.

• English level is a plus.

GEA Farm Technologies, a world leader in technological solutions for dairy production, is looking to hire a Technical Service Manager to lead Technical Service activities in the province of A Coruña, based in Santa Comba.

We are looking for a person with a solid technical background, experience in industrial or electromechanical environments, and the ability to lead teams. This position combines leadership, operational management, and customer orientation, being key to guaranteeing the excellence of the service provided to our customers and the development of the after-sales business in the region.

What will your mission be?

Lead and coordinate the field technical team, ensuring the correct execution of installations and services, driving people development, and guaranteeing the highest standards of quality, safety, and customer satisfaction.

• Lead and coordinate the service technician team in A Coruña from the Santa Comba office.
• Guarantee the correct execution of installations, preventive maintenance, and corrective services for GEA equipment.
• Plan and optimize the allocation of technical resources to maximize operational efficiency.
• Supervise the main service area KPIs, including productivity, quality, response times, customer satisfaction, and profitability.
• Ensure compliance with GEA quality and safety standards.
• Manage the professional development, training, and evaluation of the technical team.
• Provide technical support for complex incidents and customer escalations.
• Drive continuous process improvement and operational excellence in the service area.

• Leadership and ability to motivate teams.
• Customer and service orientation.
• Analytical and problem-solving skills.
• Organization and planning.
• Proactivity and initiative.
• Effective communication and ability to influence.
• Results orientation.
• Adaptability and change management.